Job Responsibilities:
· Ownership and responsibility for medium and high user impact network technologies.
· Design, implement, maintain and support Black Box’s communications networks, including the Black Box LAN/WAN, internet access, network security, remote access, network services, and all related telecommunications hardware and software components.
· Design, implement, maintain, and support secure and scalable business-to-business and external communications network between Black Box and external organizations.
· Provide third-tier support working directly with vendors, service providers, end-users, and other IT personnel to isolate and resolve network hardware and network related software communications issues.
· Works with manufacturers, vendors, service providers, and other organizations to provide recommendations and determine areas to research, validate and implement upgrades, enhancements, or configuration changes to ensure compatibility and enhance performance of Black Box communication networks.
· Examines projects for security concerns and makes recommendations for a reasonable solution.
· Additional duties as assigned.
Skills, Knowledge, Abilities: [create standard skills/responsibilities to include as necessary, but can also be removed, added or edited as needed for position]
· Able to work independently as well as part of a team environment.
· Able to retrieve information and conduct research related to project completion and job responsibilities.
· Able to think analytically.
· Capable of establishing priorities and balancing multiple projects simultaneously.
· Encompasses project management skills from project start to finish.
· Performs work under minimal supervision.
· Handles complex issues and problems.
· Excellent written and verbal communication skills.
· Organized and detail-oriented.
· Able to build collaborative relationships.
· Able to read, write and interpret various correspondence, memos and instructions.
· Understanding of basic mathematical concepts, such as adding, subtracting, multiplying and dividing.
· Proficient in basic to intermediate computer software programs, such as Microsoft Office.
· Must have current driver’s license and/or passport.
· Ability to work overtime as necessary.
Qualifications:
· Bachelors in CIS, or equivalent education and work experience
· 7-10 years of experience in supporting enterprise networks.
· Ability to travel 10% of the time
Supervisory Responsibility: This position has no supervisory responsibilities
Physical Environment/Working Conditions: [define any physical characteristics an employee must have to perform the job duties with or without a reasonable accommodation, and environmental factors or working conditions inside or outside the office the employee will be exposed to.]
(List critical physical demands beyond normal office requirements, e.g. standing, walking, sitting, climbing, stooping, reaching, talking, hearing, lifting, use of hands, etc.)
(List critical vision requirements beyond normal office needs – close, distant, color, peripheral, depth, etc.)
(Describe any exposure to extreme or unusual environmental conditions- fumes/airborne particles, toxic chemicals, risk of electrical shock, loud noise, extreme cold or heat, etc.)
* Reasonable accommodations may be made to enable individuals to perform the essential functions.
This job description defines the critical job responsibilities and requirements of a job classification in broad terms; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.
Black Box is an equal opportunity employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
