Sr. Software Engineer in Test

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a member of the Post Purchase Engineering team, you will be responsible for the development and delivery of the applications and services that power PayPal’s Post Purchase user experiences. You will
work closely with product, design, and analytics teams to understand what the buyers and merchants using our software desire from us. We're looking for talented, motivated and detail-oriented technologists with a passion for building beautiful products and experiences. We value collaboration, communication, and a passion for achieving engineering and product excellence.

Job Description:

Essential Responsibilities:

• Implement testing, inspection, and auditing processes to maintain quality standards.
• Engage in continuous improvement initiatives to enhance product and service quality.
• Architect and implement robust, highly scalable test automation frameworks to support comprehensive testing needs.
• Collaborate with cross-functional teams to integrate quality assurance into the development lifecycle and support the implementation of PayPal products.
• Monitor system performance, proactively troubleshoot issues, and drive root cause analysis to resolution.
• Conduct in-depth requirement analysis to assess testability and identify potential risks early in the product development cycle.
• Plan and execute test strategies, including detailed test plans and scripts, for each release to ensure product quality.
• Lead defect management, including tracking, triaging, and driving resolutions during user acceptance testing.
• Execute automated test scripts using advanced automation tools, ensuring efficiency and accuracy in testing processes.
• Perform exploratory, usability, and functional testing to uncover edge cases and improve the user experience.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

As a Quality Engineer you will:

• Understand customer, business, and technical requirements to develop detailed, comprehensive, and well-structured test plans, test cases, and bug reports.
• Oversee the lifecycle management and execution of test plans for both manual and automated testing to certify all releases.
• Analyze test results, identify defects, and work with development teams to resolve issues.
• Work closely with developers, emphasizing to them the importance of responsible, quality testing practices.
• Document and maintain testing procedures, guidelines, standards, and protocols.
• Contribute to building and maintaining a regression suite that covers end to end testing of applications.
• Continually seek opportunities to improve, optimize and simplify existing testing processes and methodologies, using automation when possible.
• Stay up to date with the latest industry standards, tools, and technologies related to client-side development, observability, and DevOps practices, and drive their adoption within the team.
• Participate in program planning, influencing the product and technology roadmap and driving outcomes.

We are looking for someone who has:

• 5+ years of hands-on experience with software testing.
• Strong knowledge of software QA methodologies, tools, and processes.
• Experience working in an Agile/Scrum development process.
• Familiar with coding skills in at least one programmatic language.
• Good knowledge of tools like Postman for API testing.
• Good knowledge of performance testing and accessibility testing.
• Experience in working with multiple and/or remote teams in different time zones.
• Experience with Xcode / Android Studio IDE.
• Hands-on experience with web automation: Selenium WebDriver or similar tools.
• Solid understanding of CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Experience in working with Jira, Confluence and TestRail.
• Strong attention to detail, as well as a passion for delivering high-quality software solutions and compelling customer experiences.
• Strong problem-solving skills, possessing the ability to work independently or collaboratively to analyze and address complex technical challenges.
• Ability to mentor and up level team members.
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams and those in non-technical roles, such as marketing, finance, and legal.
• Experience with modern software development practices, version control systems, and agile methodologies.
• Architect and implement robust, highly scalable test automation frameworks to support comprehensive testing needs.
• Lead defect management, including tracking, triaging, and driving resolutions during user acceptance testing.
• Perform exploratory, usability, and functional testing to uncover edge cases and improve the user experience.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.