Sr Technical Product Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• This role is responsible for enhancing and supporting our software delivery infrastructure, including release engineering, automation, vulnerability testing, deployment, configuration management, and monitoring systems.
• You will collaborate with cross-functional teams to drive continuous improvement of our ServiceNow platform capabilities and Developer Experience (DevX) product suite capabilities.
• This role offers the opportunity to drive innovation in our developer platform while working with cutting-edge technologies in a collaborative environment.
• Build the next-gen Developer Experience products suite and convert them into high-level feasible technical requirements that are scalable and performant
• Own and influence the vision, roadmap, strategy, and requirements of DevX product suite and effective prioritisation across products and customer feedback
• Establish and track metrics to measure success and impact of the products
• Write the functional and technical documents for the products and keep them updated
• Curiosity to know your end-users and empathy to understand their situation and problems
• Effective communication in a high-impact, customer-focused, and highly collaborative team environment
• Collaborate regularly with cross-functional teams such as engineering, UX, operations, security, product and customers.
• Stay updated with the related technologies to ensure our products are competitive and modern.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience as a Product Manager
• Experience on delivering product solutions on a Developer experience and developer productivity solutions
• Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of engineers
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture thought process
• Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible.
• Comfortable delivering product presentations to large audiences
• Proven ability to execute plans with resiliency and get things done
• Strong verbal and visual communication skills
• Exceptional problem-solving skills.
• Enjoy working in a highly collaborative geographically spread team-environment

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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