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Zealogics LLC

(Sr.) Technical Support Engineer/Lead - Tainan

Job Posted 21 Days Ago Posted 21 Days Ago
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In-Office
Tainan City
Senior level
In-Office
Tainan City
Senior level
This role involves providing technical support, troubleshooting, managing projects, stakeholder communication, and data analysis in semiconductor technology.
The summary above was generated by AI

CIE (Continue Improvement Eng) is a part of D&E department and requests competence engineer who has HW or SW experience on Semiconductor, especially at e-beam inspection or SEM filed …etc.
The mainly jobs are including Technical support, Issue escalation, Troubleshooting handling, Stakeholder management, Project planning, DOA/CQN execution, Logistic, Data analysis and Reporting abilities.
Job Discription
• AIR / EC / Project tickets status follow up and update.
• Issues solving and management ability between filed engineer and key stakeholder.
• Data and logs analysis and hypothesis definition for issue root cause.
• Coach documentation modification and writing.
• Skills of HW and SW maintenance and upgrade.
• e-Beam inspection principle and structure and knowing whole modules working status.
• Technical support and business trip if needed.
• Manage project progress, report externally and smoothly through cross-departmental communication and coordination. (including Taiwan/Netherlands/San Jose region)
• English ability (communication, coordination, meeting minutes, reply ability)
• Document processing capabilities (Word, Excel, PowerPoint, Outlook and so on)
OTHER REQUIREMENTS
• Good English Communication Skill (Toeic 700 above)
• Good E-mail instruction Writing in English and Chinese
• Good at using Microsoft tools (e.g. word, excel, power point)
• Able to work with international teams and drive immediate effectivity and efficiency
• Good communication and social skills to deal with different cultures and departments
• Team player with a pro-active attitude, flexible and highly committed

Top Skills

E-Beam Inspection
Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
Sem

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