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Provide technical support for computer hardware, software, and related issues. Resolve tickets, update asset inventory, and conduct training.
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Sr. Technology Coordinator
Summary:• To provide technical assistance by answering questions and resolving problems on the organization's computer hardware, system software, applications software and all other computer related problems
General Responsibilities:• Resolves assigned tickets / work orders within defined SLA and ensure that ticket is classified as per standard and resolution is documented clearly• Performs activities for seamless installation, move or change as required by Ticket / work order or a project.• Provides IT support to events like town halls etc. which require presence of field services.• Updates IT asset inventory with any changes made due to ticket or work order. Ensure any IT asset issued is updated in inventory with required specific details. • Conducts regular asset maintenance as pre-defined in support documents.• Updates the kiosk machines with mandatory patches on a timely manner.• Tests and provide results for new packages or patches as required.• Conducts training to colleagues, customers or newly hired IT coordinator.• May be assigned / rotated across other related sub-functions in IT.• Other job-related duties that may be assigned from time to time• Flexible with all shifts as we provide support 24/7.
Basic Qualifications:• Educational Background: At least 2 years of college• Professional Experience: 1 year work-related experience• Skills Required:
○ Proficient in MS Office
○ Microsoft Certification (MSCE) is an advantage
○ Intermediate hardware knowledge
○ Intermediate troubleshooting skills
○ Good written and verbal English communication skills
○ Willing to work in a shifting schedule
○ Willing to work in Alabang
Preferred Qualification:• Apps Script and G Suite experience is a plus
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Sr. Technology Coordinator
Summary:• To provide technical assistance by answering questions and resolving problems on the organization's computer hardware, system software, applications software and all other computer related problems
General Responsibilities:• Resolves assigned tickets / work orders within defined SLA and ensure that ticket is classified as per standard and resolution is documented clearly• Performs activities for seamless installation, move or change as required by Ticket / work order or a project.• Provides IT support to events like town halls etc. which require presence of field services.• Updates IT asset inventory with any changes made due to ticket or work order. Ensure any IT asset issued is updated in inventory with required specific details. • Conducts regular asset maintenance as pre-defined in support documents.• Updates the kiosk machines with mandatory patches on a timely manner.• Tests and provide results for new packages or patches as required.• Conducts training to colleagues, customers or newly hired IT coordinator.• May be assigned / rotated across other related sub-functions in IT.• Other job-related duties that may be assigned from time to time• Flexible with all shifts as we provide support 24/7.
Basic Qualifications:• Educational Background: At least 2 years of college• Professional Experience: 1 year work-related experience• Skills Required:
○ Proficient in MS Office
○ Microsoft Certification (MSCE) is an advantage
○ Intermediate hardware knowledge
○ Intermediate troubleshooting skills
○ Good written and verbal English communication skills
○ Willing to work in a shifting schedule
○ Willing to work in Alabang
Preferred Qualification:• Apps Script and G Suite experience is a plus
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Top Skills
Apps Script
Google Suite
Hardware Knowledge
Microsoft Certification
MS Office
Troubleshooting Skills
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