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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a detail-oriented and analytical Business Analyst, Bankruptcy Management to support our organization's efforts in managing consumer bankruptcies. In this role, you will partner closely with legal, operations, risk, and technology teams to analyze bankruptcy processes, ensure compliance with regulatory requirements, optimize workflows, and identify and mitigate risks. This position is ideal for someone with a strong understanding of bankruptcy proceedings, a pulse on the regulations around bankruptcies and state receiverships with respect to collections, and an eye for business process improvement around high-risk processes.
What you’ll do:
- Analyze end-to-end bankruptcy management processes (Chapters 7, 11, 13, etc.) across lending products, systems and teams to identify inefficiencies, risks, and opportunities for automation or enhancement.
- Collaborate with operations teams, legal counsel, and third-party servicers to ensure compliance with regulatory requirements and company policies.
- Work with product and technology teams to translate business requirements into technical specifications for system improvements and automation.
- Assist in system testing, validation, and implementation of bankruptcy-related enhancements or regulatory updates.
- Monitor bankruptcy law changes, industry best practices, and regulatory developments to ensure continued compliance and process alignment.
- Support audits, internal controls testing, and regulatory examinations related to bankruptcy activities.
- Document workflows, decision logic, and business rules related to bankruptcy case handling and exception management.
- Serve as a subject matter expert for bankruptcy-related data and processes.
- Support the company through maintaining detailed documentation of the end-to-end picture of bankruptcies throughout the lending arm of the company.
What you’ll need:
- Bachelor’s degree in Business, Legal Studies, Economics, or related field
- 3+ years of experience in business analysis, operations, or risk management, preferably within bankruptcy, collections, or legal operations
- Working knowledge of bankruptcy laws and procedures (especially Chapters 7, 11, and 13)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication, including ability to create detailed process flows and present risks to upper management
- Ability to collaborate with cross-functional teams and build relationships
Nice to have:
- Experience working in a fintech, bank, loan servicer, or law firm environment
- Familiarity with bankruptcy servicing platforms or case management tools
- Understanding of CFPB, FDCPA, and other regulatory frameworks relevant to consumer bankruptcies
Project management or process improvement certifications (e.g., PMP, Lean Six Sigma)
