The Staff Engineer will develop and implement solutions in ServiceNow, mentor team members, and ensure high-quality delivery to meet client needs.
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
Job DescriptionREQUIREMENTS:
- Experience 7+ years
- Strong experience in ServiceNow Development specializing in CSM, IRM, ServiceNow ITSM module.
- Hands-on experience in ServiceNow integrations with third-party systems.
- Experience in either of other modules i.e.SPM, CSM, and ITIL
- Eexpertise on all technical questions related to development of ServiceNow in HRSD and IRM modules Demonstrated experience in implementing ServiceNow integrations with third-party platforms.
- Strong understanding of ITIL principles
- Ability to translate business requirements into technical solutions
- Develop and implement technical solutions and conduct component Integration Tests.
- Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.
RESPONSIBILITIES:
- Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
- Determining and implementing design methodologies and toolsets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production rollouts.
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Top Skills
Angular Js
Business Rules
Client Scripts
Csm
Irm
Itil
Itsm
Jelly Scripting
Servicenow
Ui Policies
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves building and optimizing AI/ML solutions, managing the end-to-end lifecycle of models, and collaborating with product teams to enhance user experience in enterprise services.
Top Skills:
Active LearningAIAPIsContainerizationHeuristic TechniquesLlmsMachine LearningPythonSynthetic Data Generation
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead product strategy and planning for workplace solutions, integrating AI and conducting user research, while coordinating teams for product development.
Top Skills:
Agile DevelopmentAIIotWorkplace AnalyticsWorkplace Service Delivery
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead the Customer Success team in Bangalore, ensuring exceptional outcomes for APAC customers. Develop high-performing teams and cultivate executive relationships, using AI methods for efficiency and scalability.
Top Skills:
AIServicenow Products
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
