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Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Job DescriptionREQUIREMENTS:
- Total experience 7+years.
- Strong working experience in ServiceNow development and implementation.
- Strong functional knowledge of ServiceNow ITSM modules (Incident, Problem, Change Management, Service Catalog).
- Experience with additional ServiceNow modules is a plus.
- Proficiency in ServiceNow configuration: workflows, business rules, UI policies, and reporting.
- Solid understanding of ITIL framework and service management processes.
- Proven experience in requirement gathering and business analysis.
- Excellent communication and interpersonal skills for both technical and non-technical collaboration.
- Strong analytical and problem-solving capabilities.
- Experience in additional ServiceNow modules outside ITSM (e.g., HRSD, CSM, ITOM).
- Exposure to Agile/Scrum methodologies.
- Prior experience in customer-facing consulting roles.
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.
- Excellent communication and interpersonal skills
RESPONSIBILITIES:
- Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
- Determining and implementing design methodologies and toolsets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production rollouts.
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
