At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
TCGplayer connects hobbyists and hobby businesses to communities. We relentlessly improve the exchange of things and thoughts that fuel passions, providing the most compelling destination and tools for collectible card game enthusiasts and professional sellers! TCGplayer, now a part of eBay, promotes and drives growth of our products and services by connecting a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible hobby market.
As a Software Engineering Manager, you will lead and manage a team of engineers that focus on developing, upgrading, scaling and advancing our applications. Your team will be primarily responsible for building and maintaining TCGplayer’s Customer Experience (CX) platform with an emphasis on enabling our CX agents to support both our Buyers and our Sellers. You will be uplifting legacy applications into a microservice based architecture using the latest and greatest technologies. You will work closely with other development teams to bring a cohesive and intuitive customer support experience to our agents and customers across every aspect of TCGplayer’s business. If you’re an experienced and disciplined leader, with a desire to make a difference in the way we build new tools, this might be the perfect opportunity!
What you will accomplish:
Build a best-in-class Customer Experience Platform for our in house CX agents.
Provide leadership and management to software engineers to create a platform which enables our CX agents to surface all relevant customer data, as well as take administrative actions on behalf of Buyers and Sellers, as well as our internal business partners.
Integrate the platform with internal systems of record, as well as third party ticketing and AI systems.
Coordinate with fellow Engineering Managers and Project Managers to manage inter-team dependencies and ensure the on-time delivery of software.
Partner with Cloud Platform & Site Reliability Engineering to ensure we have a secure, trusted, and reliable platform for our CX agents and the customers they serve.
Consolidate redundant technologies and applications to build a stable foundation for future business growth.
What you will bring:
A minimum of eight years of software development experience on large-scale, high-volume, technical systems in a microservice based architecture with AWS for cloud infrastructure.
Bachelor’s degree (or equivalent work experience) in computer science, information technology or a related field
A minimum of three years of management experience
Proven success providing project management artifacts in an agile environment
Excellent oral and written communication skills with engineers and non-engineers alike
Strong ability to coach engineers, helping them improve their skills and grow their careers (including managing remote engineers)
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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