Staff Software Engineer, ServiceNow Architect

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• You will lead the end-to-end design and delivery of complex integrations between ServiceNow and enterprise systems, while also exploring AI/ML capabilities within the platform (e.g., Virtual Agent, Predictive Intelligence) to streamline operations and enhance the user experience.
• Design and build state of the art applications and visualizations using ServiceNow platform and related technologies.
  Platform Integration & Automation
• Lead the design and implementation of robust integrations between ServiceNow and other enterprise platforms (e.g., Azure, Workday, SAP, Splunk, Snowflake).
• Leverage Workflow Data Fabric, IntegrationHub, custom APIs, and MID Servers to orchestrate real-time data exchange and workflow automation.
• Define integration architecture standards and ensure security, scalability, and performance across use cases.

AI Enablement & Innovation

• Drive adoption of AI capabilities in ServiceNow, such as Predictive Intelligence, Virtual Agent, and Performance Analytics.
• Collaborate with stakeholders to identify high-impact opportunities for AI-driven automation (e.g., incident categorization, request routing, knowledge recommendations).
• Evaluate and prototype AI/ML models for platform enhancement in alignment with business goalsPlatform Ownership & Technical Leadership
• Act as the primary technical owner of the ServiceNow platform, with emphasis on extensibility and modernization.
• Define and enforce best practices around platform development, integrations, and performance optimization.
• Guide external partners on architecture, code quality, and delivery excellence.
• Explore the latest ServiceNow features and evaluate them for adoption.

Stakeholder Collaboration

• Work closely with Product Owners, Business Analysts, and cross-functional IT teams to understand integration and automation needs.
• Serve as the go-to expert for integration strategy and AI-enablement across ServiceNow.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Bachelor's degree in computer science, Information Technology, or related field
• Progressive ServiceNow platform experience in a lead/architect capacity
• Strong experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven track record in designing and implementing complex integrations using REST/SOAP APIs, IntegrationHub, and third-party connectors.
• Hands-on experience with ServiceNow AI features (e.g., Virtual Agent Designer, Predictive Intelligence, Performance Analytics).
• Strong scripting skills (JavaScript, Glide API) and deep knowledge of ServiceNow development frameworks.
• Excellent problem-solving and solution design capabilities.
• ServiceNow Certified System Administrator and ServiceNow Certified Application Developer (required); Certified Technical Architect certification preferred

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.