Staff Technical Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team & Role
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. Our Performance Program Managers lead critical efforts within the Quality Engineering department in support of high priority scale and performance testing initiatives for internal and external customers.
What you get to do in this role:

• Operates with a high-degree of autonomy, managing a portfolio of performance related initiatives to inform our internal strategy for developing a highly scalable and performant platform and suite of applications
• You will interact directly with Quality Engineering executive leadership to influence test strategy decisions for internal scale initiatives
• You will engage with customers, negotiating scope and timeline for important performance testing support initiatives
• You'll implement scalable processes or solutions that help us effectively plan and manage multiple performance projects to meet our objectives
• Ensure transparency, alignment and clear communication of performance program status and overall resourcing across the portfolio to key Quality Engineering, Platform and Application Engineering, and Global Cloud Services stakeholders
• Portfolio Management experience a plus
• Background running Hardware and Performance related initiatives

Qualifications
Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Leads challenging and productive conversations to solve critical challenges in both strategic and tactical circumstances
• Models change agent behavior to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond
• Effectively communicates critical updates for all projects within the performance program portfolio within a weekly basis
• Able to work closely with leaders across multiple departments to execute critical programs in support of organizational Objectives and Key Results
• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice
• Deliver solutions and strategies while mitigating or removing obstacles
• Experience working on and managing large projects or programs with cross-functional teams
• Experience utilizing software to keep projects organized, track metrics, and report on progress

Basic Qualifications:

• 8+ years of project/program management experience in mid/large size companies, ideally on a design team
• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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