Staffing Operations Analyst

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Staffing Operations Analyst
Overview - Data & Services within Mastercard
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network
Role
The Staffing Operations Analyst will join the REGION Staffing team and support the smooth execution of global staffing operations by ensuring accurate workforce data, reliable utilization visibility, and timely staffing actions. This role operates at the intersection of people, data, and delivery - helping leaders make informed staffing decisions and keeping the global staffing engine running efficiently. The Staffing Operations Analyst will work closely with Staffing leadership, Staffing Partners, and Capacity Managers. This role requires strong analytical skills, the ability to engage confidently with stakeholders, and the ability to clearly communicate findings through compelling presentations.
Responsibilities
Key responsibilities include, but are not limited to, the following areas:
A&CS utilization tracking availability and insight:
Process and update staffing assignments, coordinate new hires and transfers into A&CS including updates to staffing systems and queues and Contingent Management with a strong focus on quarterly and year-end cycles, ensuring timely actions and supporting cost management.
Maintain utilization of inputs and dashboards; flag variances, risks, and capacity hotspots early. Support weekly staffing cadences with supply/demand snapshots, risks, and action tracking
Data quality & tagging; Maintain accurate tagging in staffing tools, resolve data issues, and surface recurring quality gaps and improvement opportunities.
Tools, reporting & enablement; Maintain shared tools and records updated across staffing and talent data tools; support enhancements, testing, and data hygiene routines, support periodic staffing surveys, including administration, response tracking, and insight synthesis
Staffing Communication and reporting: Triage and resolve inquiries via the regional staffing mailbox within defined SLAs, maintain operational documentation and Confluence pages in line with global standards, support staffing communications and newsletters, maintain auditable records and support internal or external reviews as needed. Add staffing survey
Process and Project Management: Support contingent worker management
Experience• 5-8 years of experience in PMO, professional services operations, staffing, resource management, or a related role• Experience working with staffing, utilization, or workforce data in fast-paced environments
Skills• Strong Analytical and problem-solving skills• Data-driven, PM experience, structured, rigorous,• Business acumen • Delivery, cost, and outcomes.• Experience with BI or reporting tools (e.g. Tableau) and Excel• High attention to detail and strong data hygiene mindset• Clear, concise communicator able to translate data into actions for non-technical stakeholders• Comfortable with ambiguity and change
Ways of working• Collaborative and partner-oriented; comfortable working with PMs, delivery leaders, and staffing teams• Organized and adaptable, able to manage multiple priorities across time zones• Curious and improvement-minded, with interest in how AI and automation can enhance staffing decisions
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.