Strategic Solutions Advisor

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Strategic Solutions Advisor to join our Account Management team on a remote basis or hybrid from an Applied Systems office. In this role , you will build relationships with our largest customers to drive maximum utilization of Applied products, improving the retention of our extended solutions. By acting as the voice of the customer, you will offer valuable feedback to Applied teams, ensuring our product functionality and services fulfill client needs, fostering customer loyalty and satisfaction .
To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Work each day with our largest customer s to ensure they are receiving value from the Applied extended solutions through increased usage and adoption
• Identify extended solution adoption barriers and work across our product , engineering and services teams to help tackle those customer challenges
• Demonstrate advanced extended solution product knowledge of at least one Applied solution (Applied Epic for Salesforce, Applied Benefits Designer, Applied CSR24, Applied Dashboards, Applied Marketing Automation, Applied Mobile, Epic) including a deep understanding of workflows
• Develop, implement and maintain extended solution adoption programs that drive value to customers and increase product adoption
• Promote the adoption of our solutions by hosting exclusive webinars and workshops
• Provide product expertise during Applied Net strategic tracks and customer panels
• Serve as the Product Readiness Lead for the Account Management team, delivering essential updates and conducting team training as required

We're Excited to Learn More About You
Your experience may include:

• A minimum of 2-3 years' experience in customer success, account management, or client services
• Experience leading or supporting corporate initiatives
• Comfortable presenting to Executive leader s / C-Suite
• Experience managing renewals , cancellations and overall account success
• Experience driving customer needs and requirements intro product management and engineering
• Understanding of product development and release practices and how to opti mize those practices for large enterprise customers
• Familiarity with common support and incident management procedures

You may have other skills or credentials, including:

• 2-3 years' experience using, and implementing, training, or selling Applied Extended Solutions (Applied Epic for Salesforce, Applied Benefits Designer, Applied CSR24, Applied Dashboards, Applied Marketing Automation, Applied Mobile, and Indio)
• Experience in an insurance-related role or knowledge in areas such as P&C Servicing, Employee Benefits Servicing/Account Management, or Insurance Technology/Automation
• Proficiency in Salesforce and a high attention to detail

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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