Iron Mountain
Supervisor - Business Process Operations
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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
About the Role
As a Supervisor – Business Process Operations (M1) at Iron Mountain, you will be responsible for managing large-scale customer accounts and complex digitization operations across both customer sites and IMI facilities. You will supervise a team, oversee their Key Result Areas (KRAs), and collaborate closely with ground staff to ensure project execution aligns with defined SOPs.
This role acts as a critical link between Key Account Managers and the Ground Delivery Team to ensure high-quality deliverables within committed timelines. You will also support vertical leads in achieving monthly, quarterly, and annual targets and budgets.
You should have a strong grasp of automation opportunities, emerging technologies, and productivity enhancement through time and motion studies, with a focus on minimizing manual intervention.
Key Responsibilities
Supervise end-to-end digitization operations for large-scale clients.
Lead and manage a team of 50–100 members, ensuring adherence to KRAs.
Collaborate with cross-functional teams to ensure project milestones are met.
Conduct Proof of Concept (POC) activities and support project planning.
Act as a liaison between Key Account Managers and the Delivery Team.
Ensure compliance with SOPs and industry best practices.
Contribute to the development of Annual Operating Plans (AOP) and cost optimization strategies.
Prepare and validate project costing and RFP responses.
Identify areas for process automation and technology integration.
Qualifications & Experience
Graduate (mandatory); MBA in Operations preferred.
Minimum 5–7 years of experience in large-scale digitization projects, preferably in judiciary/government sectors.
Proven experience managing large teams (50–100 members).
Strong knowledge of scanning technologies, metadata management, DMS, and workflow automation.
Hands-on experience with production scanners and basic server handling.
Proficient in Google Sheets, Docs, Presentations, and MIS reporting; experience with Google Data Studio is a plus.
Familiarity with the competitive landscape and market trends in digitization is desirable.
Customer-centric mindset with a focus on delivering quality outcomes.
