Support Engineer 1 - Oracle SQL, PlSql, Unix Shell Scripting, Performance Tuning, Application Support

Scope:

• We are seeking a dedicated and detail-oriented Application Support Engineer (2-4 years) to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems.
• The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders.

What you’ll do: 

• Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform.
• Monitor application health, logs, and alerts to proactively identify issues.
• Learn and adopt AI-enabled tools/techniques for quick and effective solutions
• Investigate and resolve user-reported incidents within defined SLAs.
• Perform routine operational tasks such as application restarts, configuration changes, and deployment validations.
• Coordinate with internal technical teams and external vendors for issue resolution.
• Document incidents, solutions, and standard operating procedures (SOPs).
• Participate in root cause analysis and contribute to continuous improvement initiatives.

What we are looking for: 

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2–4 years of experience in application or IT support roles.

• Strong Exposure to SQL, Unix/Linux, Performance Tuning.

• Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana).

• Strong troubleshooting and analytical skills.

• Good understanding of SQL (Oracle) and scripting (e.g., Shell, Python) is a plus.

• Excellent verbal and written communication skills.

• Provide 24/7 application support.

Preferred Qualifications:

• Experience in supporting SaaS or cloud-based applications.

• ITIL Foundation certification.

• Prior experience working in a global support environment.

• Immediate Joiners preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.