Provide expert service support, identify and develop solutions for complex issues, ensure business continuity, and mentor teammates.
- Provide expert service support as L3 specialist for the service.
- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
- Problem corrective action plan proposals.
- Deploying bug-fixes in managed applications.
- Gather requirements, analyze, design and implement complex visualization solutions
- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
- Provide technical feedback and mentoring to teammates
Top Skills
Automation
Incident Response
Problem Resolution
Service Support
Visualization Solutions
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
