Company Description
IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 500+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Job Description
The Information Services (IS) Support Specialist plays a critical role in our corporate office. Support communicates daily with branches around the world, solving issues, facilitating code releases and playing an active role in the SDLC. As part of the team, you will be responsible for working with global customers, incident problem management in a 12/7 environment, helping to identify issues and improve our processes. Every day is different. Come prepared to learn, share and provide the very best in customer service!
Qualifications
Minimum Qualifications
- At least 2-5 years of professional experience
- Exceptional customer service
- Superior organization skills
- Ability to create instructional and technical documentation
- Problem solver
Desired Qualifications
- Resolve problems creatively using technology
- Skilled in applying a variety of triage and analysis techniques
- Knowledge of Unix, scripting, SQL and programming languages
- Previous work experience
- Improve processes
- Degree or comparable work experience
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Education Programs
- Unlimited opportunities for career advancement
