Canonical Logo

Canonical

Sustaining Operations Engineer

Job Posted 18 Days Ago Reposted 18 Days Ago
Be an Early Applicant
In-Office or Remote
8 Locations
Mid level
In-Office or Remote
8 Locations
Mid level
As a Sustaining Operations Engineer, you will resolve complex issues related to Linux-based infrastructures, collaborate with teams, and participate in debugging and troubleshooting.
The summary above was generated by AI

This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (Docker and LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Location: This is a globally remote role.

This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.

You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu. 

What your day will look like
  • Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
  • Maintain a close working relationship with Canonical's field, support and product engineering teams
  • Participate in upstream communities
  • Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against priorities
  • Participate in team activities to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
  • Participate in a regular weekend working rotation
  • Provide subject matter expertise as the final point of escalation on operational issues
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
  • Professional experience troubleshooting advanced Linux issues
  • Background in Computer Science, STEM or similar
  • Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
  • Strong debugging experience with Python, Go, C or C++ on Linux
  • Ability to troubleshoot with gdb, pdb, tcpdump or other tools
  • Familiarity with git source code repositories and branches
  • An exceptional academic track record from both high school and preferably university
  • Willingness to travel up to 4 times a year for internal events
Additional skills that you might also bring
  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems
What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events
About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004.​ Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.


#LI-Remote


Top Skills

C
C++
Ceph
Docker
Go
Kubernetes
Kvm
Linux
Lxc
Openstack
Python

Similar Jobs

22 Hours Ago
Easy Apply
Remote or Hybrid
9 Locations
Easy Apply
Expert/Leader
Expert/Leader
Fintech • HR Tech
The Senior Machine Learning Engineer will build and maintain ML infrastructure, develop MLOps solutions, and collaborate on API-enabled services and deployments.
Top Skills: AWSAws SagemakerJavaKubeflowMlflowPythonRuby
22 Hours Ago
Easy Apply
Remote or Hybrid
10 Locations
Easy Apply
Senior level
Senior level
Fintech • HR Tech
The Senior Staff Product Designer will lead the design of Gusto's new Corporate & Tax Compliance product line, collaborating with cross-functional teams to define product strategy and improve customer experiences. This leader will advocate for high design quality and contribute to a collaborative product design community.
22 Hours Ago
Remote or Hybrid
Canada
Entry level
Entry level
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Develop systems and APIs for applications, debug issues, and work with modern technologies in a fast-paced environment.
Top Skills: C#GitiOSJava

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account