Responsible for managing IT infrastructure, incident management, system monitoring, Active Directory management, AWS resource management, and troubleshooting system issues in a 24/7 NOC environment.
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
- The System Administrator 1 will play a pivotal role in managing and maintaining IT infrastructure while ensuring high availability and performance. Working in a 24/7 Network Operations Center (NOC), this position will handle cases related to networking, active directory, server maintenance, and AWS. The ideal candidate will demonstrate strong troubleshooting skills and provide exceptional service to customers and internal teams.
Key Responsibilities
- Incident Management: Monitor and resolve cases promptly, escalating as necessary. Maintain clear communication with affected users and stakeholders throughout incident lifecycles. Extensive knowledge of Microsoft ecosystem and Windows servers.
- System Monitoring and Maintenance: Actively monitor systems using tools like Logic Monitor, addressing alerts related to critical, error, and warning statuses. Perform regular OS upgrades, manual patch installations, and scheduled system reboots. Upgrade server resources (CPU, memory, disk space) as required.
- Networking: Configure, troubleshoot, and manage static, dynamic, and failover tunnels. Perform ASA relicensing, static routing, and IP whitelisting. Handle IP shunning and tunnel resets.
- Active Directory (AD): Create, delete, and manage AD accounts and group assignments. Synchronize OKTA accounts with customer AD systems. Provide support for internal user accounts and RSM account creation.
- Database Administration: Grant and revoke SQL access and permissions. Add Okta groups for database integration.
- AWS Management: Configure and manage AWS resources, including EC2 instances, S3 buckets, and IAM roles. Monitor cloud resource utilization and implement cost-optimization strategies. Troubleshoot cloud-specific issues related to infrastructure and applications. Perform scheduled backups, resource scaling, and disaster recovery planning. Integrate AWS services with on-premises and third-party systems.
- Troubleshooting and Support: Resolve issues with system performance, IIS resets, hardware diagnostics, and FTP password resets. Manage services, permissions, and software installations. Perform Okta multi-factor authentication resets and resolve slowness or logic monitor collector issues.
Qualifications
- Bachelor’s degree in CSE, IT, ECE or EEE, and equivalent work experience.
- 4-5 years of experience as a System Administrator or NOC Engineer.
- Proficiency in system monitoring tools (e.g., Logic Monitor).
- Strong knowledge of networking (VPNs, tunnels, ASA configuration).
- Familiarity with Active Directory, OKTA, SQL, and server maintenance tasks.
- Ability to manage priorities effectively in a fast-paced, 24/7 environment.
Skills and Competencies
- Technical Expertise: Deep understanding of IT infrastructure and system maintenance.
- Problem-Solving: Strong analytical and troubleshooting skills.
- Communication: Excellent written and verbal communication for customer and team updates.
- Collaboration: Work seamlessly with internal and external teams.
Work Environment
- Currently the organization works in a hybrid role. Rotation shifts including night shifts or weekend availability is required based on operational needs.
Behavioral Competencies
- Ensures Accountability
- Manages Complexity
- Communicates Effectively
- Balances Stakeholders
- Collaborates Effectively
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
Top Skills
Active Directory
AWS
Iis
Logic Monitor
SQL
Vpns
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