AI Systems Developer - (Technology Support)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Working under the direction of the leadership team of the Technology & Support Services, the Systems Developer is responsible for the development, deployment, and support of AI and application solutions within PointClickCare corporate environment.

These solutions include automation and orchestration leveraging AI for business processes that are critical to the various business units. The individual will provide oversight and guidance to ensure the proper implementation, training, support, of applications in accordance with best practices.

Self-starter mindset who is willing to work cross functionally as a Technical Liaison with various departments, using your voice to bring new ideas to the table that will enhance the day-to-day work environment and content for all PointClickcare employees.

•Administration and Governance of SharePoint Online, Power Platform, Teams, One Drive, Copilot Studio, Azure AI Foundry and other M365 collaboration tools, Develop AI Agents using Copilot Studio, Azure AI Foundry, PowerApps canvas and model driven apps, webparts and SPFx Define and build data models using Dataverse, SharePoint, or other data sources.

•Introduces and supports processes, tools, and methodologies to balance needs for the development, from coding and deployment to maintenance and updates.

•Responsible to identify and investigate data platform related issues in terms of performance & consistency and providing fixes (analyze and fix bugs) and workarounds in partnership with Data engineer and Data Architect.

•Collaborates with cross platform teams to deliver tooling and processes that will result in automated workflows; this will include the automated build process, environment setups, testing scripts, deployments, and production operational metrics/debugging information.

•Implements continuous improvements/efficiencies to the product lifecycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones.

•Experience with API or rest services integrations and understanding of how to implement solutions with multiple data sources.

•Ability to respond to system issues, drive and participate in high - priority incident calls and emergency activities outside of standard office hours as needed

•2-3 years' experience with AI platforms leveraging different LLMs

•Microsoft Azure, Azure AI Foundry, Copilot Studio experience 

•Experience in Microsoft Graph, Power Apps, Power Automate, Power Virtual Agents, SharePoint, Teams, Streams

•Tools such as GitHub, JIRA, Confluence, and Continuous Integration (CI) systems, Power Automate, Copilot Studio.

•JavaScript, HTML5, CSS, XML, JSON, SQL, React, SPFx, Azure Function and Web Services, C#, ASP.NET, and .NET Frameworks, Python, PowerShell, Microsoft Azure App Services and Functions

•3+ years’ experience working with Microsoft Power Platform, Teams,

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.