Systems Engineer

• Job Summary

  The Systems Engineer is responsible for supporting and maintaining the company’s end-user computing environment. This includes installing, configuring, and troubleshooting desktops, laptops, printers, and related systems while ensuring compliance with IT standards and security policies. The role provides Tier 1 and Tier 2 technical support to users and collaborates with network and systems teams to ensure stable and secure operations.

  Key Responsibilities

• Install, configure, and support desktops, laptops, printers, and other end-user devices.

• Perform software installations, updates, and patch management across user systems.

• Troubleshoot hardware and software issues for on-site and remote users.

• Manage user accounts, permissions, and policies through Active Directory and Office 365.

• Assist in deploying standard desktop images and maintaining compliance with IT policies.

• Ensure endpoint security through antivirus, encryption, and update compliance.

• Provide Tier 1 and Tier 2 support for user incidents and escalate complex issues as needed.

• Maintain accurate asset inventory and ensure proper tracking of IT equipment.

• Collaborate with network and systems teams to resolve connectivity and performance issues.

• Support onboarding and offboarding processes, including hardware setup and access provisioning.

2–4 years of IT or systems support experience.

Strong knowledge of Windows operating systems and Microsoft Office 365.

Hands-on experience with Active Directory administration.

Familiarity with endpoint management and patching tools.

Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi).

Excellent troubleshooting and communication skills.

Certifications such as CompTIA A+, Network+, or Microsoft-related credentials preferred.