Taboola Logo

Taboola

T2 Technical Support Engineer

Job Posted 10 Days Ago Posted 10 Days Ago
Be an Early Applicant
Hybrid
Gurugram, Haryana
Mid level
Hybrid
Gurugram, Haryana
Mid level
As a T2 Technical Support Engineer, you'll troubleshoot complex technical issues, engage with clients, provide solutions, and collaborate with internal teams to improve processes.
The summary above was generated by AI

Realize your potential by joining the leading performance-driven advertising company!

As a T2 Technical Support Engineer on our Support team, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You’ll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola’s SaaS products. If you're passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you!

To thrive in this role, you’ll need:
  • Extensive experience in the AdTech industry, with a deep understanding of its ecosystem and trends

  • Proficiency in programmatic advertising concepts and workflows

  • Advanced SQL skills with the ability to write complex queries for data extraction, analysis, and in-depth troubleshooting

  • Advanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issues

  • Advanced technical orientation and understanding — familiarity with architectural design and flows, relations between frontend and backend services, and the ability to read code

  • Experience with APIs and RESTful services for integration and troubleshooting

  • Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana

  • Strong problem-solving skills to quickly diagnose and resolve complex issues

  • Fluent English communication skills (both verbal and written) and the ability to manage customer interactions professionally

Bonus points if you have:

  • A background in Digital Advertising (DB360, Google Analytics, GTM, etc.)

  • Experience in a multinational organization, collaborating with diverse teams

How you’ll make an impact:

As a T2 Technical Support Engineer, you’ll bring value by:

  • Troubleshooting complex issues related to digital advertising metrics, using system logs and data analysis tools

  • Taking end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levels

  • Collaborating with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challenges

  • Engaging with advertisers directly, understanding their issues, providing solutions, and ensuring customer satisfaction

  • Generating detailed reports and insights, offering data-driven solutions to enhance customer experience

  • Providing ongoing support and driving continuous improvement across teams and processes

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:Adam Singolda, Taboola Founder and CEO, says “You can copy anything from another business but you can’t copy a company’s culture.”

What’s in it for you?
  • Well-being: Competitive health and medical coverage

  • Flexibility: Opportunities for career development and growth

  • Innovation: Work with cutting-edge SaaS tools and technologies

Ready to realize your potential?

It’s easy! Submit your CV by clicking the “Apply” button below.
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi, and others use Taboola’s technology to grow audience and revenue, enabling Taboola to offer unique data, specialized algorithms, and unmatched scale.

#LI-MK1

#LI-Hybrid

Top Skills

APIs
Big Query
Grafana
Kibana
Kusto
Restful Services
SQL

Similar Jobs at Taboola

Yesterday
Hybrid
Gurugram, Haryana, IND
Senior level
Senior level
AdTech • Big Data • Digital Media • Marketing Tech
The Talent Acquisition Partner manages recruitment processes, builds talent pipelines, improves hiring efficiencies, and partners with stakeholders to meet hiring needs.
Top Skills: Applicant Tracking SystemsLinkedin Recruiter
7 Days Ago
Hybrid
Gurugram, Haryana, IND
Mid level
Mid level
AdTech • Big Data • Digital Media • Marketing Tech
As a Solutions Engineer, you will support clients in integrating Taboola's advertising technology, ensuring quality configurations and troubleshooting issues.
Top Skills: CSSHTMLJavaScriptShell ScriptingSQL
13 Days Ago
Hybrid
Gurugram, Haryana, IND
Junior
Junior
AdTech • Big Data • Digital Media • Marketing Tech
As an Implementation Specialist, you will deliver high-quality implementations of Taboola products, ensuring seamless integrations and collaborating with teams to meet technical standards.
Top Skills: CSSHTMLJavaScriptMySQLOraclePythonReact

What you need to know about the Chennai Tech Scene

To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account