Talent Acquisition Specialist

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

In this role, you’ll be expected to own the recruitment activity for various Go-To-Market (GTM) teams - these would involve hiring for roles such as Sales, Business Development, Presales/Solutions, Customer Support, Customer Success, Partnerships, etc.

You will be primarily involved in discovering the right talent, building a strong employer brand and attracting the right candidates. What you'll be responsible for:

• Creating and developing unique and robust search strategies to identify and attract the best and brightest talent
• Managing, prioritizing and closing searches in the given timelines, while ensuring optimal TA metrics and candidate satisfaction
• Providing a high touch experience throughout the entire recruiting process with both internal stakeholders and candidates while continuously keeping the pipeline active and meeting your hiring goals
• Analyzing data and metrics to drive continuous process and strategy improvement to optimize the hiring process
• Partnering with business units through consultation, applying best practices to optimize for the best hiring decision and talent strategy

Qualifications

• 4-7 years of industry experience in the end-to-end recruitment life cycle especially catering to GTM (Sales / Customer facing) roles
• Strong stakeholder management and commitment to continuous improvement
• Strong track record in sourcing qualified candidates, market intelligence, mapping, negotiating offers, and influencing management decision-making
• Ability to execute recruitment strategy keeping a strong bar for candidate experience, diversity sourcing, and interview processes.
• Target driven, detail-oriented, and approachable with the ability to prioritize and work well in an environment with competing demands
• Critical thinking and problem-solving skills
• Clear written and spoken communication

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.