Team Coordinator

Job Description

We are seeking an experienced AR Team Co-Ordinator’s with strong expertise in Hospital Billing and Physician Billing. The candidate will act as a process expert in AR workflows, denial management, payment validation, and payer guidelines.

Key Responsibilities:

· Provide floor support while managing a team of 10 members.

· Conduct on-the-job training for both new hires and experienced employees, ensuring timely responses to client emails within a 24-hour TAT, and generate internal and external reports while monitoring hourly production.

· Participate in client calls, engage in client interactions, and prepare call data within the specified turnaround time.

· Need to do 50% of production based on business needs, focusing on either calling or auditing, and analyze weekly trends in client calls.

· Conduct weekly assessments to identify potential obstacles within the team. Analyze and resolve complex denials, claim rejections, and underpayments across Hospital and Physician Billing accounts.

· Serve as a Team Co-Ordinator for AR processes, payer policies, billing systems, and Hospital billing reimbursement methodologies.

· Conduct root cause analysis for recurring denials and payment variances and recommend corrective actions. Ensure compliance with TAT, productivity, quality, and client-specific requirements.

· Handle escalated account issues and client inquiries, providing resolutions in a timely manner, coach and support team members through feedback, knowledge sharing, and process guidance.

· Assist with onboarding and training of new employees and support continuous learning initiatives.

· Collaborate with QA, Training, Operations, and other internal teams to resolve operational challenges.

· Prepare and review daily, weekly, and monthly performance reports and productivity dashboards, manage high-value and aged AR inventories to maximize collections and minimize revenue leakage.