Singular is looking for a Product Support Engineer with strong technical and communication skills to join our India support team. This role is ideal for someone passionate about problem-solving, customer experience, and technology. You’ll be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and contribute to a seamless customer journey.
Provide timely and high-quality technical support to Singular’s customers and partners
Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
Become a subject-matter expert in Singular’s product suite and the AdTech/mobile marketing ecosystem
Help create internal documentation, FAQs, and knowledge base articles
Act as a customer advocate by delivering feedback to product and engineering
2–5 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment
Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
Ability to write basic SQL queries and use scripting/regex for analysis
Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
Strong analytical, troubleshooting, and problem-solving skills
Clear and concise communication skills, both written and verbal
A collaborative mindset with the ability to work with distributed global teams
We’re building a diverse, collaborative, and fast-paced environment where everyone has a voice. You’ll be part of a global team that values innovation, customer obsession, and personal growth.
