Company Description
Who We Are
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
We are feeding the world’s curiosity!
Job Description
The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint’s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.
Responsibilities
- Provide top-notch customer support for Lucid Marketplace platform users
- Investigate and resolve customer issues in a professional and timely fashion
- Create and review technical documentation
- Understand client requirements and translate those needs into actionable tickets
- Monitor usage of the proprietary sampling platform
- Classify submitted bugs and issues by the severity of their impact
- Debug API integrations
- Coach clients on the adoption of key features to help them meet their goals
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field (preferred).
- 3+ years of work experience (SaaS support experience a plus).
- Strong problem-solving skills with a thoughtful and strategic approach.
- Excellent communicator who thrives in a collaborative and supportive team environment.
- Passion for building strong relationships and delivering exceptional customer experiences.
- Open to learning and growing, with the ability to adapt to new challenges.
- Highly detail-oriented, ensuring clarity and precision in communication and analysis.
- Comfortable in a dynamic environment, balancing multiple priorities with care and efficiency.
Additional Information
#LI-PU1
#LI-Remote
Our Values
Collaboration is our superpower
- We uncover rich perspectives across the world
- Success happens together
- We deliver across borders.
Innovation is in our blood
- We’re pioneers in our industry
- Our curiosity is insatiable
- We bring the best ideas to life.
We do what we say
- We’re accountable for our work and actions
- Excellence comes as standard
- We’re open, honest and kind, always.
We are caring
- We learn from each other’s experiences
- Stop and listen; every opinion matters
- We embrace diversity, equity and inclusion.
More About Cint
In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)
