Tech Lead, Application Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does an outstanding Production/Application Support Engineer do at Fiserv?

We are looking for a talented Java Production/Application Support Engineer (L3) to join the Internet Payment Gateway (IPG) application team. IPG is a strategic platform used to process card-present and card-not-present transactions globally, handling approximately 250 million transactions per month.

What you will do:

• Provide day-to-day operational support and maintenance for the application.
• Investigate and resolve issues escalated by regional L2 support teams and clients.
• Troubleshoot application alerts and incidents identified through monitoring tools.
• Analyze application logs, identify risk patterns, and raise concerns proactively.
• Create and run SQL queries to support reporting and data validation requests.
• Partner with developers, testers, BAs, and product teams to drive issue resolution.
• Support incident response activities, including participating in (and as needed coordinating) P1/P2 incident calls.
• Apply working knowledge of Java and PL/SQL to diagnose and resolve production issues.
• Use Unix/Linux and scripting (shell, Python, etc.) to automate routine tasks and accelerate troubleshooting.

What you will need to have:

• Bachelor’s degree required.
• 8–10 years of experience in production/application support.
• Strong hands-on experience with Java and Oracle (including PL/SQL).
• Working knowledge of Unix/Linux.
• Experience with shell scripting, sed, and awk.
• Familiarity with ITIL processes (Incident, Change, Release).
• Experience with monitoring/observability tools such as Kibana, Grafana, and Splunk.

What would be nice to have:

• Payments domain knowledge (cards and/or transaction processing).
• Experience in banking or financial services environments.
• Exposure to Agile delivery models.
• CI/CD experience (Jenkins and/or Azure DevOps pipelines and deployments).
• Experience with collaboration tools such as Jira and VersionOne.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.