Tech Lead, Systems Engineering

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Tech Lead, Systems Engineering

As a Mainframe Performance Engineer, you will be responsible for analyzing, optimizing, and monitoring the performance of our Mainframe systems and applications to ensure they meet business requirements efficiently. You will play a crucial role in identifying performance bottlenecks, optimizing system resources, and enhancing overall system performance to support our organization's objectives effectively.

Key Responsibilities:

• Conduct performance analysis and tuning activities for Mainframe systems, including CPU utilization, memory management, I/O throughput, and response times.

• Monitor system performance metrics and analyze performance data to identify bottlenecks, trends, and areas for optimization.

• Collaborate with development teams, system administrators, and architects to design, implement, and tune Mainframe applications and subsystems for optimal performance.

• Develop and execute performance testing plans, including workload modelling, benchmarking, and capacity planning, to ensure systems can handle expected loads and peak demands.

• Implement performance monitoring tools and automated alerts to proactively detect and address performance issues before they impact users or business operations.

• Provide recommendations and solutions for improving system performance, scalability, and reliability based on performance analysis findings.

• Work closely with vendors and support teams to troubleshoot and resolve performance-related issues in Mainframe software, hardware, and network components.

• Document performance tuning activities, best practices, and guidelines for internal reference and knowledge sharing.

• Stay current with emerging technologies, tools, and techniques in Mainframe performance engineering and share knowledge within the team.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field.

• Proven experience as a Mainframe Performance Engineer or similar role, with a strong understanding of Mainframe architecture and performance principles.

• Proficiency in performance monitoring and analysis tools for Mainframe environments, such as IBM RMF, WPS, MXG, CA Sysview etc..

• Solid understanding of performance tuning techniques for Mainframe subsystems and applications, including CICS, DB2, and MQ Series.

• Experience with performance testing methodologies, tools, and techniques for Mainframe systems, including workload modelling, capacity planning, and stress testing.

• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex performance issues efficiently.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

• Proactive attitude towards learning and self-improvement, with a passion for staying updated with the latest trends and best practices in Mainframe performance engineering.

Preferred Qualifications:

• IBM Certified Performance Analyst or equivalent certification in Mainframe performance tuning.

• Experience with performance optimization techniques for Mainframe virtualization technologies such as z/VM and z/Linux.

• Knowledge of scripting languages (e.g., REXX, Perl) for automating performance monitoring and analysis tasks.

• Familiarity with DevOps practices and tools for Mainframe performance management and monitoring.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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