Tech Risk and Controls - APAC Resiliency Lead

Job Description
Leverage your technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As an APAC Lead Technical Program Manager in the Corporate Technology Resiliency, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
As a member of the Technology & Business Resiliency team, within Corporate Technology, you will be key leader with collaborating on our resiliency strategy. Your role will involve being a key APAC point of contact for both our Business and Technology resiliency disciplines the resiliency team and engagement on multiple workstreams of the firmwide resiliency program. You will be instrumental in promoting the continuous improvement of our Resiliency Operating Framework, ensuring it aligns with our firmwide and regulatory obligations.
Job responsibilities

• Support the resiliency operating model framework, providing domain expertise as guidance to application and product owners, ensuring all resiliency-related compliance objectives are met on time.
• Collaborate with stakeholders, including Application Owners, Product Owners, Engineers, Tech and Business Control Managers, and Software Reliability Engineers to ensure alignment and integration of resiliency practices across the firm.
• Achieve risk and performance measures to continuously validate and assess the effectiveness of resiliency controls, incorporating them into reporting and escalation processes.
• Participate in post-incident response, planning, and root cause analysis to ensure quick lessons learned from disruptions and establish action items for resiliency gap remediation.
• Support the development and implementation of our comprehensive resiliency strategy that integrates business and technology risk management to mitigate risks associated with disruptive events.
• Develop and maintain compliance reporting and dashboarding to provide clear visibility into resiliency metrics and objectives. Ensure timely and accurate communication to stakeholders and leadership, utilizing data from functional reports. Support regulatory exams, audits, and 2nd Line compliance initiatives, ensuring functional reports are aligned with compliance requirements.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Advanced knowledge, 8+ years, in core infrastructure technologies (including virtualization platforms, database, storage, replication, backup, etc.)
• Experience with cloud provider products and services, specifically AWS.
• Strong understanding of IT security principles and best practices.
• Proven track record in implementing IT projects successfully.
• Strong ability to influence and drive change, with a proactive approach to identifying potential issues and implementing practical solutions.
• Excellent verbal and written communication skills, with the ability to lead discussions with cross lines of business team at multiple levels.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Expert in managing relationships, partnering with stakeholders, and resolving conflict to deliver solutions that meet the needs of the business.
• Demonstrated excellence in high-pressure environments: leadership in crisis management, strategic stress management, task prioritization, and sound decision-making, with the ability to excel in problem-solving.
• Demonstrated domain expertise in crisis management, strategic stress management, and task prioritization.

Preferred qualifications, capabilities, and skills

• Financial Services industry experience
• Knowledge of the JPMC Business and Technology Resiliency Framework.
• Familiar with JPMC CORE Control Objectives and Procedures.
• Strong data analytics skills.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.