Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our company
At Adobe, we are changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
Digital Experience Cloud Overview:
Adobe Experience Cloud brings together all customer’s marketing tech in a single place, so they can do everything from managing their content and delivering email campaigns to automating their ad buying and measuring your success. One integrated approach for customer experience management.
The Challenge
•Requires “attention to detail” approach to ensure meaningful contribution
•Able to work on multiple deliverables and complete them in time-based deadlines
•Able to work in different shift to cater customer from all geos
•Communicating with internal teams from across the globe.
•Identifying the automation opportunities
•Carry out projects to represent Adobe in a professional manner.
•Pro-actively develop and nurture good working relationships with internal teams and users at customer sites to ensure that their success with our product is assured through your efforts.
•Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality.
•Build strong working relationships with other teams that support customer needs and business goals.
The Role
The TAM provides delivery management of support issues, and pro-active services passionate about improving customer IT operational health in assigned accounts. The value the TAM brings to the customer is successful
operation, and hence realization of value, of Adobe products. The value for Adobe is increased customer happiness, reduced support costs, and awareness needed around product improvements. We are looking for a technical candidate, with a strong development/consulting/support background and
validated customer-facing, and relationship building skills. The TAM will deliver pro-active services, advice and mentorship, and be the customer’s technical advocate within Adobe. This role will then coordinate with the Account Management, support, consulting, Tech-Ops and engineering teams in Adobe, to ensure technical queries are addressed, in a timely manner, to meet project time-lines and requirements. The TAM also needs a deep understanding of the products, and technologies involved, to help assigned accounts avoid issues,
mitigate risks and lead through changes.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
