The Technical Account Manager drives post-sales engagement, ensuring customer satisfaction by managing relationships, addressing technical issues, and identifying business opportunities.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager (TAM) is responsible for actively driving the post-sales process with direct and channel customers. The TAM must be able to articulate the Company's technology and product positioning to both business and technical users. He/she must be able to identify all technical and business issues of aligned accounts to ensure customer satisfaction, through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle. Maintain and develop business and technical relationships at all levels within aligned accountsIdentify and develop potential new business opportunities within aligned accountsRespond to customer questions on technical and business-related issuesClearly demonstrate and align product capabilities to customer goalsCarry out technical Proof-of-Concept process as neededManage opportunity pipeline activity through the Company’s CRMDelivery of high-level and detailed sales presentationsRespond to functional and technical elements of RFIs/RFPsConvey customer requirements to Product Management, Marketing and Engineering teamsWork as the customer champion within the Company
Qualifications
Ideal candidate will be self-motivated with strong knowledge of security, compliance and/or monitoring systems and typical business processes. Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports. Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches.Bachelor’s degree or 7+ years relevant experienceExcellent English written and oral communication skillsAble to travel throughout the sales territoryPreferred knowledge of key technologies and subjects including TCP/IP and networking, Vulnerability Management, Policy Compliance/Audit Tools, Firewalls, Web App Security, Endpoint Detection and Response, other relevant enterprise security solutionsA working knowledge of Container environments is an advantage.
Top Skills
Container Environments
Endpoint Detection And Response
Enterprise Security Solutions
Firewalls
Networking
Policy Compliance/Audit Tools
Tcp/Ip
Vulnerability Management
Web App Security
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