The Technical Account Manager is responsible for customer success management, providing technical guidance, proactive support, and collaboration to maximize customer satisfaction and retention.
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Location: Bangalore, India (Remote)
Shift: EMEA or APAC Time Zone
Redis is seeking a Technical Account Manager (TAM) to join our growing team. Based in Bangalore, you will play a pivotal role in ensuring our customers across EMEA or APAC achieve success with Redis solutions. This is a customer-facing role that requires technical expertise, customer success acumen, and a passion for problem-solving.
Key Responsibilities- Customer Success Management:
- Build and maintain relationships with assigned customers.
- Technical Guidance & Reviews:
- Deliver scheduled technical reviews and operational assessments.
- Provide best-practice guidance to optimize customer environments and Redis usage.
- Enable customers with technical knowledge and advice to maximize their use of Redis.
- Proactive and Reactive Support:
- Manage proactive initiatives based on customer lifecycles, prioritizing tasks with guidance from your leader.
- Ensure customers have a healthy Redis environment, with proper redundancy and best practices in place.
- Proactively identify potential issues and provide advice to avoid them.
- Coordinate with the pooled inside TAM team for reactive, on-demand assistance.
- Customer Retention and Growth:
- Monitor customer health and satisfaction to drive retention.
- Identify growth opportunities within accounts and collaborate with internal teams to explore these opportunities (a bonus responsibility).
- Collaboration and Coordination:
- Act as a bridge between customers and Redis technical teams, ensuring clear communication and swift resolution of issues.
- Partner with sales, customer success, and engineering teams to ensure customer needs are met.
- Experience:
- Minimum of 5 years in a similar role, such as Technical Account Manager, Solutions Architect, or Customer Success Engineer.
- Experience working with applications, development, or technical environments.
- Technical Skills:
- Proficiency with Linux environments.
- Ability to understand and analyze scripts or code.
- Knowledge of distributed systems and cloud-native applications is a plus.
- Soft Skills:
- Strong interpersonal and communication skills to engage effectively with customers.
- Proactive problem-solving and critical-thinking abilities.
- A customer-first mindset with a passion for ensuring customer success.
- Other Requirements:
- Ability to work remotely and independently in an EMEA or APAC time shift.
- Occasional travel for key customer meetings or Redis events.
- A dynamic, fast-paced environment at the forefront of database innovation.
- A fully remote role with flexible working conditions.
- Opportunities to grow your technical expertise and customer engagement skills.
- Collaboration with a passionate and supportive global team.
Join Redis and help empower organizations to achieve their goals with cutting-edge database technology!
Apply now to be part of our journey to redefine data and enable customer success.
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.
Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
Top Skills
Cloud-Native Applications
Distributed Systems
Linux
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