As a Technical Account Manager, you will provide exceptional customer support, manage client interactions, and solve technical challenges related to Adjust's product.
Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement and analytics solutions provide visibility, insights and essential tools that drive better results.
#Ad
As a Technical Account Manager, you will be part of the APAC TAM team based in India, and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience. This plays a major part in your goal of retaining clients and them being satisfied with the Adjust product.
Empower Your Potential/ Responsibilities:
- Technical contact for your clients within Adjust
- Support your clients on how to best use the Adjust product and help them resolve any technical challenges
- Provide daily support and have check-in calls with your client base
- Work with a global Support team
Bring Your Knowledge/ Experience & Qualifications:
- 3–5+ years of experience in a client-facing technical role in advertising technology
- Comfortable working cross-functionally in a fast-paced, global environment.
- Excellent communication skills in English and XXXX is a plus
- Excellent project management skills and experience handling multiple high-profile accounts.
- An ability to break down complex topics in simple terms to ensure client understanding
- Validated ability to independently acquire and apply technical knowledge
- Strong understanding of digital advertising technologies as well as AdTech, MarTech, MMPs or similar companies within the SaaS industry
- Experience in working with the terminal and data extraction, data transformation and data manipulation tools.
- Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
- App development experience, publishing apps to the stores, working with SDKs etc. is a plus
- Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,...) is a plus
- Willingness to travel (if applicable)
More details about our company culture and perks can be found on our career page.
Interested? Let’s Talk!
We understand that imposter syndrome may sometimes hinder exceptional candidates from applying. So, don't hold back—apply with confidence! We're excited to hear from you and can't wait to chat!
Equal opportunity employer
Adjust is proud to be an equal opportunity employer. We champion a diverse and inclusive culture in all of our offices around the globe. We understand that all candidates are individuals with unique backgrounds and talents. At Adjust, we assess candidates on qualifications, merit and business needs. We do not discriminate based upon race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or other applicable legally protected characteristics. If you see a position that excites you, please apply! We would love to have you join us in our mission to build a global tech company where we're all proud to belong to.
To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
Please read our Candidate Privacy Policy to learn more about how Adjust processes your personal information.
Top Skills
Asana
Confluence
CSS
HTML
JavaScript
JIRA
Python
Salesforce
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