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Job Title: Technical Account Manager
Location: India
Company Overview:
Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.
Why Quvia?
- Founded in 2019, Quvia is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
- Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started.
- Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
- As an early-stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
- Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
About the Role
Quvia is looking for a Technical Account Manager (TAM) to provide dedicated technical support and guidance to our Cruise & Ferry business unit and customers, helping them optimize onboard connectivity and digital experiences for their guests and crew. In this supporting role, you’ll act as a key technical partner, collaborating closely with Quvia’s commercial teams, and internal support/engineering resources to ensure smooth implementation, ongoing support, and operational success of Quvia’s solutions, including advanced analytics and AI-powered network management tools.
Your focus will be on enabling our customers to maximize the value of Quvia’s solutions, offering technical expertise, proactive support, and practical guidance to address challenges and drive adoption. This is a customer-facing role that emphasizes support, collaboration, and problem-solving over direct sales responsibilities.
The ideal candidate will possess a strong technical background along with excellent communication skills to drive engagement, ensure successful onboarding, and support long-term customer success. The successful candidate will be required to travel US, Europe and elsewhere on a periodic basis, 1-2 times per quarter, and therefore, it is essential that you hold a valid passport.
What You'll Do
- Collaborate across Quvia’s support, engineering, product, and operations teams to help drive initiatives, projects, and technical solutions forward, ensuring timely execution and alignment with customer needs.
- Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
- Work closely with the BI team to scope, define, and build reports, while also fulfilling ad hoc operational reporting requests that fall outside the standard support processes.
- Coordinate and track deliverables across multiple customers and projects, ensuring timely completion, clear ownership, and alignment with internal teams and customer expectations.
- Act as a bridge between the Go-to-Market (GTM) team and Project Management for all contracted services, Proof of Concepts (POCs), and other ad hoc initiatives.
What You'll Need
- 5-8 years of professional experience in a technical support, account management, or field engineering role, preferably within the telecommunications, IT, or maritime sectors.
- Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
- Proven experience in supporting, delivering, or implementing software solutions in a maritime or similar operational environment.
- Ability to participate in technical discussions and provide input on solution design and deployment strategies.
- Prior experience working in an operational role within a satellite communications service provider environment is highly desirable.
Educational Requirements
- A Bachelor's degree in Engineering (B.E./B.Tech) in Computer Science, Electronics, Telecommunications, or a related field is required.
- Additional certifications in networking (e.g., CCNA, CCNP), project management (e.g., PMP), or ITIL are a significant plus.
What We'll Offer
- Competitive Salary
- Performance Bonus
- Health and Life Insurance
- Flexible Paid Time Off policy
- Stock options
Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company.
