.png)
The Technical Account Manager at FireMon advocates for customers, ensures satisfaction, manages technical issues, and collaborates with teams to optimize services and support.
FireMon has learned an unknown and unauthorized third party is impersonating FireMon HR as part of a phishing attempt. Communications from FireMon will always originate from the FireMon.com domain. FireMon will never ask for any banking information as part of an interview process. If you are concerned whether a communication from FireMon is legitimate, please contact us at [email protected]
FireMon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions. Here, proactive thinking is not just encouraged—it’s celebrated. Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day.
The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development. The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap.
You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs. This role will also require periodic onsite visits.
About the role
- Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction.
- Provide project leadership for customers' major FireMon programs.
- Collaborate cross-functionally with FireMon teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes.
- Management, and Sales, on customers' technical issues and projects.
- Maintain current functional and technical knowledge of the FireMon product line.
- Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities.
- Manage multiple customer engagements, balancing priorities and driving resolution across requests.
- Share insights and constructive feedback with internal teams to help improve products and customer experiences.
- Document best practices in developing and deploying FireMon solutions in the customers' environments.
- Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems.
- Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle.
- Commit to continuous learning by maintaining relevant certifications and gaining new ones each year.
Required Skills and Experience
- Bachelor’s Degree in Computer Science, Information Technology, or another related field.
- 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles.
- Three or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networks.
- Experience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patches.
- At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growth.
- Understanding of modern software development methodologies, including infrastructure design and architecture best practices.
- Proven success in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were key.
- Strong analytical and problem-solving skills, with the ability to balance technical detail and customer impact.
- Excellent organizational skills, with the ability to prioritize and manage multiple customer needs at once.
- Effective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environments.
What it Takes to be Part of the FireMon Team
FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.
Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success. If this sounds like a movement you'd be interested in joining, we invite you to apply today.
FireMon provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Similar Jobs
Information Technology
Guide customers through technical setup, integrations, go-live, and their first audit milestone. Translate customer goals into milestones, coordinate stakeholders, activate platform controls, identify risks, resolve blockers with internal teams, and improve onboarding processes. The role requires clear communication, project organization, technical learning ability, and familiarity with cloud systems, SaaS integrations, APIs, and security frameworks.
Top Skills:
APIsCloud SystemsGdprHipaaIso 27001Pci DssSaas IntegrationsSoc 2
Software
Provides on-site technical account management for an enterprise Hazelcast deployment. Responsibilities include resolving escalated incidents, leading root-cause analysis, coordinating OEM support, validating high-availability designs, managing production changes, advising on security hardening, tuning performance, capacity planning, maintaining documentation, and guiding support teams. The role requires strong stakeholder communication and at least five years of Hazelcast or directly relevant OEM experience.
Top Skills:
Distributed CachingHazelcastPerformance MonitoringProduction SystemsReal-Time Data PlatformsStream ProcessingUat
Cloud • Security • Software • Cybersecurity
Serves as a trusted technical advisor for enterprise customers using Akamai Compute solutions. Responsibilities include guiding cloud infrastructure design and optimization, monitoring environments, resolving issues, developing technical strategies, conducting workshops and training, advocating for customer needs, and partnering with support and engineering teams to improve adoption and satisfaction.
Top Skills:
Akamai Connected CloudCloud InfrastructureLinode
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
