Develop technical training modules, courses, certification paths, assessments, and learning content for sales, engineering, support, customers, and partners. Build product expertise through hands-on lab work with AV/KVM solutions, collaborate with product and marketing teams, use AI tools for content production, establish scalable content standards, and continuously update materials for product and firmware changes.
What You Will Own
- Training Content Creation - Design and develop structured training modules, courses, and certification paths covering product functionality, deployment scenarios, and troubleshooting. Build assessments and quizzes that validate learner comprehension at each stage. Your content will serve multiple audiences: sales teams who need to position and sell the portfolio, engineering and support teams who need technical depth, and customers and channel partners who need to deploy and operate our solutions confidently.
- Product Learning and Collaboration - Become a product expert through hands-on lab work. Set up, configure, and operate Black Box solutions to build the depth of understanding required to teach others effectively. Work closely with product management and marketing to receive use cases, deployment scenarios, and market context, and ensure training content aligns with product launches, positioning, and go-to-market priorities.
- AI-Powered Content Development - Leverage AI tools for presentation, video production, and course delivery. Use platforms such as Synthesia, ElevenLabs, and similar technologies to create scalable, professional training content efficiently. Stay current with emerging AI capabilities and continuously evaluate how they can improve content quality and production speed.
- Content Standards and Framework - Establish the templates, formats, and quality standards that will scale as the training function grows. Document your methodology to ensure consistency and repeatability across all training content.
- Continuous Improvement Keep training content current as products evolve. Incorporate new features, firmware updates, and market feedback into existing materials on an ongoing basis.
What You Must Know
- AV/IT or KVM technologies: familiarity with video extension, switching, signal distribution, or related infrastructure technologies
- Instructional design fundamentals: how to structure a curriculum, sequence learning objectives, and build effective assessments
- Content development tools: experience with e-learning authoring platforms (Articulate, Captivate, or similar), video production, and LMS administration
- Technical self-sufficiency: ability to work independently in a lab environment, follow technical documentation, and learn complex hardware and software products without hand-holding
Qualifications
Required:
- 5-7 years of experience in technical training content development, instructional design, or technical writing for hardware or infrastructure products
- Demonstrated ability to take a complex technical product and break it down into clear, structured learning paths
- Experience creating training content for both technical and non-technical audiences
- Hands-on experience with lab environments and test equipment
- Experience building a training program or content library from scratch
- Strong written and verbal English communication skills
Strongly preferred:
- Hands-on experience using AI-powered tools for content creation, video production, or course delivery (Synthesia, ElevenLabs, or similar)
- Experience in the AV, KVM, broadcast, or IT infrastructure industry
Valued but not required:
- Familiarity with video processing, signal distribution, or networked AV technologies
Education
- Bachelor's degree in a relevant technical or educational field
Who Thrives Here
You are curious and self-directed. When handed a product you have never seen before, your instinct is to plug it in, explore every feature, and then figure out how to teach it. You do not wait for someone to walk you through every feature. You build your own understanding and turn it into content that makes complex technology accessible. You are comfortable operating as the first training hire, which means defining your own priorities and building structure where none exists today.
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