Overview
We are seeking a highly motivated, experienced, and self-driven Technical Enablement Architect to design, develop, and deliver training content on Cloudflare Network Services products and solutions. This role is critical in enabling our stakeholders, including Sales, Pre-Sales, Customer Success, Professional Services, Partners, and Customers.
Reporting to the Senior Manager of Technical & Partner Enablement on the Sales Enablement team, the successful candidate will collaborate closely with product technical marketing, product management, and the specialist organization to empower global field teams. This position is part of an experienced global team of technical enablement architects, responsible for creating and delivering technical training for all Cloudflare products and solutions.
As the Technical Enablement Architect (TEA) for Network Services, you will be an integral part of the Technical Enablement team within the Sales Enablement organization. Your responsibilities will include:
- Technical Mastery: Maintain a deep technical understanding of Cloudflare Network Services solutions, including new product updates and industry trends.
- Scalable Solutions: Architect scalable enablement solutions such as labs, demos, apps, and virtual classrooms to benefit our audience.
- Leadership: Display high standards of leadership by providing subject matter expertise within the Network Services domain.
- Technical Conversations: Lead technical discussions and drive subject matter expertise within the Network Services product line.
- Ongoing Enablement: Support technical enablement activities for new hires, developing skills for effective demonstrations, proof of concepts, and product deployments related to Network Services products.
- Training Materials: Design, develop, update, and implement objective-based training materials for Cloudflare Network Services products and solutions.
- Training Modules: Develop and update training modules with clear learning paths aligned to Sales Plays and Sales Stages for Pre-Sales and Post-Sales audiences.
- Hands-On Solutions: Curate enablement content by developing scalable hands-on educational solutions within our sandbox environment (e.g., labs, demos, apps, tools, virtual classrooms).
- Stakeholder Engagement: Participate in stakeholder interlock meetings, such as NPIs with product management, technical marketing, specialist teams, and Pre-Sales and Post-Sales leaders to review a rolling 4-quarter enablement plan for feedback, refinement, and augmentation.
- Field Readiness: Drive field readiness for product improvements and future release capabilities by collaborating with product management and technical marketing teams.
- Strategy Ownership: Own and drive the Enablement strategy and educational offerings for Network Services, aligning with the Go-to-Market strategy.
- Cross-Functional Collaboration: Navigate across multiple roles within the Enablement ecosystem and stakeholders to develop scalable solutions.
This position offers a unique opportunity to contribute to the growth and success of Cloudflare by enabling our teams with the knowledge and tools they need to excel in their roles.
Locations: Remote US, Remote Canada
About the Team
Do you thrive on creating innovative solutions? Do you value new capabilities? Can you help us develop and deliver technical educational programs that are engaging and hands-on to enable our teams?
The Technical Enablement team within the Enablement organization is focused on increasing and improving Cloudflare's technical product educational offerings for our Sales, Pre-Sales and Post Sales, Partner and Customer organization by advancing our capabilities through state-of-the-art hands-on learning environments such as labs, demos, apps and virtual classrooms. By focusing our educational offerings on product, competition, market, architectural landscapes, and certifications we will help elevate the stakeholders to the next generation of technical value selling and consulting experts. By elevating our training offerings, we will enable our internal customers to use Cloudflare for their cloud strategies while creating customers for life.
Key activities of the team include but are not limited to:
- Growing our educational product line offerings and revenue
- Architecting hands on solution across Cloudflare's key Product lines
- Driving quality and collaboration in our Product Communities and SME program
- Developing and maintaining a Technical Enablement sandbox environment to create scalable labs, demos, apps, tool and virtual classrooms
- Delivering Competitive, Market, Architectural landscape, Certification programs by Product Lines
Qualifications:
Required Education and Experience
Applicants must meet one of the following education and experience requirements:
- 5-10 years of relevant experience in the fields of Pre-Sales, Post-Sales, Enablement, Technical Marketing, or Product Marketing
- A Bachelor's or a Master's degree or its equivalent in a technical domain
- Strong Network Security domain knowledge
- Minimum 5 years of overall experience in the IT industry.
- Minimum 3 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering technical products or services.
Required Skills
Technical Skills: Strong technical knowledge in network security and proven ability to establish credibility with product management, technical pre-sales, and customers.
- Proficiency in network topologies, protocols, and technologies (e.g., Ethernet, MPLS, BGP, OSPF, VPN)
- Familiarity with cloud service providers (e.g., AWS, Azure, Google Cloud) and their networking components.
- Knowledge of hybrid cloud environments and cloud-native networking services.
- Expertise in network security principles and best practices.
- Experience with firewalls, intrusion detection/prevention systems (IDS/IPS), and secure access controls.
- In-depth knowledge of advanced routing and switching technologies and protocols.
- Proficiency in designing and implementing load balancing solutions.
- Experience with traffic management and optimization techniques.
- Familiarity with network automation tools and scripting languages (e.g., Python, Ansible).
- Proficiency in network monitoring and diagnostic tools.
- Strong problem-solving skills and the ability to troubleshoot complex network issues.
Soft Skills:
- Excellent verbal and written communication skills for effectively conveying complex technical concepts to stakeholders.
- Ability to work collaboratively with cross-functional teams, including IT, Product Management, and Product Engineering business units.
- Ability to align network strategies with overall business goals and objectives.
- Flexibility to adapt to rapidly changing technologies and industry trends.
Desired Skills
- Experience with Network Security or Enterprise solutions
- Experience with Technology Services Learning and Development organizations or projects
- Self-Starter and interpersonal skills, such as time management, team leadership and managing conflict
- Experience with professional development - presentation skills, pitching technical solutions, technical negotiation, and consultant skills
- Proven track record of strong technical solutions selling and ability to think creatively
- Intellectual curiosity with the desire and ability to understand complex technical concepts
- Situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations
- Able to set priorities and maneuver in a corporate environment with a strong sense of urgency
Certifications Preferred
- Cisco Certified Internetwork Expert (CCIE)
- Certified Information Systems Security Professional (CISSP)
- Amazon Web Services (AWS) Certified Solutions Architect
- Microsoft Certified: Azure Solutions Architect Expert
- Google Professional Cloud Network Engineer
