The Technical Implementation Customer Success Manager will onboard customers, integrate CRM systems, track metrics, and manage customer relationships, ensuring client satisfaction and upsell opportunities.
About Us:
Neuron7.ai is a rapidly growing AI-first SaaS company focused on creating a category-defining service intelligence product. Backed by top venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our swift traction in the market underscores our mission to empower enterprises to make accurate service decisions at scale. Our AI-driven platform delivers service predictions in seconds by analyzing structured and unstructured data alongside insights from leading experts. In complex service environments—such as high-tech devices, manufacturing, and medical devices—Neuron7.ai helps service leaders excel in critical metrics like first-call resolution, turnaround time, and service margins. Learn more at Neuron7.ai.
Why Join Us:
At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
Technical Implementation Customer Success Manager
This role needs you to switch hats based on the need of the hour:
Learn / understand / explain the functioning of AI / NLP technologies while working with customers
Help customers realize RoI from their CRM technologies integration with Neuron7
Wear sales hat in contract renewals and upsell/cross-sell cycles
Be an advocate of translating customer’s needs to the N7 engineering team
Responsibilities:
You are the first point of contact for our global customer base
You will lead:
The customer on-boarding process with optimized solution
Integration of their CRM systems with Neuron7 products
Data integration steps with engineering teams
Collaboration with customer PM for change management activities
Development of training content
Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy.
Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team
Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams
Learn the new AI / NLP products / features as they are released and showcase demos to customers
Develop templates / models and train new customer success team members as needed
Qualifications:
Proven CSM experience with SaaS product companies, preferably in AI space.
5 to 8 years’ experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams etc.
Data-driven to track metrics, build credibility with internal and customers leadership teams.
Experience managing / tracking deadlines with highly energetic globally distributed teams.
College degree in Technology / Business Management
Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have
What We Do and Value:
At Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.
Company Perks & Benefits:
💰 Competitive salary, equity, and spot bonuses.
🤕 Paid sick leave.
🏥 Comprehensive health insurance.
🍼 Paid parental leave.
🏡 Flexible work arrangements—work from home or our vibrant Bengaluru office.
Our Commitment to Diversity and Inclusion:
Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
If you’re excited about creating exceptional user interfaces and want to be part of a forward-thinking team, we’d love to hear from you!
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