Orion Innovation
Technical Lead_Application Support
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Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Essential Job Responsibilities:
- Monitor and troubleshoot
- Monitor and troubleshoot in house banking applications.
- Banking application /Upgrade activity, DB Migration support etc.
- Must have experience in L1/L2 Support – Diagnosis, investigation, resolution, coordination with business, Application owners, Infrastructure support.
- Work on server health check-up and constant remediation to keep memory health in check through SPLUNK and Dynatrace
- Validate morning processing and alert generation process are complete for all the Clients.
- New Client onboarding production & contingency servers that includes setting up file system and database for Brookfield, Premier, Precision and Signature cores.
- Determines how to best implement the requested changes / customization. This includes working with Development staff, Product Managers, QA staff and / or other Business Analysts.
- Incidents Handling within SLA defined
- Change management for various implementations and deployments.
- Audit Management - RFI and RFD.
- RITM - EPM File Transmissions/MOVEit; Provisioning Support Request, login into Dev environment etc.
Required Qualifications:
- Education: Bachelor’s degree in computer science or equivalent
- Experience with exposure to Windows and Web applications (Banking domain will be preferable)
- Must have knowledge of Windows Server deployments and upgrades.
- Working knowledge of Failover Cluster manager and MS SQL queries.
- Must have familiarity with Batch/Transaction Processing, process validation techniques, SSL and other hosting environments.
- Must have experience with ServiceNow tool.
- Experience with Moogsoft, Splunk & Dynatrace tools
- Must possess excellent verbal and written communication skills since this position requires extensive communication between technical and non-technical audiences.
- Minimum 7+ years experience
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
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Orion Innovation Chennai, Tamil Nadu, IND Office
Ambit IT Park, Ambit Park Road Ambattur Industrial Estate, Chennai, India, 600 058
