Technical Product Analyst (Adoption Engineer)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Senior Adoption Engineer is a member of a team of engineers and will apply knowledge of design principles, practices in the implementation of complex, enterprise-scale software systems.

You will be responsible for

• Software Delivery: Hands on design & delivery of software components, self-service APIs, tools, UIs, and automation with skills and knowledge to understand the designing of the software

• Customer Engagement & Relationship Management: Engage customers of navify Platform and build & maintain strong relationships with them. Demonstrate use of platform software services/components and their value in a professional service delivery approach. Establish and maintain communication with the platform customers.

• Customer Advocacy: Serve as a voice of the customer to platform teams, gathering and sharing feedback, needs/requirements, expectations, and experience from customers.

• Adoption Planning and Management: Develop adoption plans and drive & track platform adoption.

• Documentation/Community Portals: Maintain information site, blogs, developer documentation, learning portal, community portal, and general content management.

• Technical & Product Support: Lead the initiatives in technical support and training on the navify Platform to educate customers, guide and suggest solutions, and help them understand best ways to utilize the platform based on their business needs.

• Leadership: Promote a culture that values technical excellence together with support and compassion for customers and team members

Your profile

• BS/MS degree in Computer Science or directly related discipline

• 4+ years of hands-on industry experience as a software engineer

• Provide mentorship to junior engineers in the team

• Participate in architecture and design discussions to come up with the most effective technical solution

• Have the ability to influence a domain within the team

• Have successfully built, deployed, and supported an enterprise-scale web application in

• the cloud (AWS preferred)

•  Ideally have the full-stack experience, with expertise in at least one layer

• Hands-on software development experience in either Java or C++/C# with expertise in at least one

• Hands-on software development experience in JavaScript with a modern MVC framework (e.g. Angular, React, etc.)

• Hands-on experience building micro services, knowledge of Docker

• Experience with Kubernetes

• Quick learner with the ability to understand complex workflows and develop and validate innovative solutions to solve difficult problems

• Experience in healthcare is not required, but familiarity with healthcare data and workflows is a plus (e.g. HL7, IHE)

• Experience supporting and working with customer development teams

Nice to have:

• Node.js and React.js (Nice to have)

• Python

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.