Technical Product Development Manager

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As a Technical Product Development Manager at Ro, you'll be instrumental in leading the technical development of new formulas across several categories, with a focus on compounding. The Technical Product Development Manager writes briefs for each innovation, then partners with in-house or outside manufacturing labs to ensure quality product that meets or exceeds industry standards. This role will own the technical development, validation, scale up, and commercialization of all new product SKUs. 

The Technical Product Development Manager should have an extensive understanding of formula development, practical bench formulation experience, as well as an awareness of timelines, operations, and manufacturing as well as providing technical guidance and troubleshooting for formula and fill processes, both during lab development and production scale-up.

You'll bring innovative thinking and meticulous attention to detail that will optimize our formula development processes and contribute to Ro's mission of revolutionizing healthcare.

What You'll Do

• Design and develop Lead formula development for products that meet regulatory requirements across pharmaceuticals, OTC drugs, cosmetics, and supplements. Write the Product Development and/or Compounding Brief(s) & evaluate benchmark.
• Coordinate with cross-functional teams, including packaging development, supply chain, and quality assurance, to align new product strategies with business objectives.
• Own  the formula development timeline: initiate requests, evaluate samples, redirect to a third-party lab when needed. Take the lead on any reformulation needs & troubleshoot issues.
• Strong timeline management skills, managing multiple projects simultaneously.
• Stay informed of the latest compounding / manufacturing capabilities and material innovations, technology-driven raw materials and ingredients. 
• Evaluate and select appropriate raw materials, balancing factors such as cost, and product compliance. 
• Collaborate with suppliers and manufacturers to ensure raw materials meet Ro's quality standards and specifications.
• Must be willing to travel up to 25%

What You'll Bring to the Team

• Bachelor's degree– Chemistry, Engineering or related field of study.
• Proven experience of 3-5 years of formulation within Food, Personal Care or Confectionary industries required. Compounding or Pharma formulation is a plus. 
• Knowledge of compounding pharmacy guidelines is preferred.
• Excellent project management skills, Strength at timeline management, managing multiple projects simultaneously
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Effective communication and collaboration skills, comfortable working with cross-functional teams and external partners.
• Innovative mindset, always seeking opportunities to improve formulas / products and drive efficiency.
• Commitment to quality and compliance, ensuring all products meet regulatory standards and Ro's quality expectations.

We've Got You Covered

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $129,200 - $153,000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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