Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Comcast’s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating exciting products like the X1 Video Gateway, XB broadband gateways, wireless router technology, and new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
We have an exciting role for a Technical Program Manager on Comcast’s Consumer Products Release Engineering team within the Premises Technology – Comcast India organization. Our team works closely with our internal and external development partners to develop, test and deploy the softwares on Comcast’s Connectivity and Entertainment customer premises equipment (CPE) platfomrs.
We are looking for a highly motivated Program Manager , who will help drive change and help others to constantly come up with better solutions to evaluate product quality, performance, and the customer experience; as well as make a suggestion for improvements. We are looking for someone who does not just know how to solve problems, but who helps define the problems and direction, creates value, and pioneers new frontiers in Release Management functions.
The Program Manager will be responsible for overseeing and managing multiple projects within an organization to ensure they align with the company's objectives and strategic goals. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise.
Job Description
Core Responsibilities
- Program Leadership and Execution: Lead the planning, development, and management of project schedules and deliverables. Ensure meticulous management of tasks, dependencies, and breakthroughs to achieve program objectives on schedule.
- Design and Scope Management: Drive and actively participate in crucial product, requirements reviews. Efficiently handle scope changes to minimize impacts on project timelines and outcomes.
- Multi-functional Collaboration: Serve as the primary liaison for the technical team in multi-functional discussions, ensuring alignment on project goals, results and time to market. Build and maintain relationships with stakeholders, including clients, internal teams, and external partners. Communicate effectively to keep stakeholders informed of project status, risks, and changes.
- Risk Management: Proactively identify risks and dependencies, develop mitigation strategies, and advance issues to leadership as vital. Proactively address issues and escalate as needed to ensure timely resolution.
- Communication: Provide regular updates on program status, highlighting challenges and proposing solutions to internal partners, facilitating informed decision-making.
- Change Management: Lead change initiatives within the program, guiding teams through transitions and ensuring buy-in from stakeholders. Anticipate and address resistance to change to facilitate smooth implementation.
- Reporting and Documentation: Prepare regular reports and documentation to track program progress, expenditures, and outcomes. Present findings to senior management and stakeholders as needed.
- Continuous Improvement: Leverage insights and standard processes from completed programs to drive continuous improvement in processes and outcomes for future projects.
- Continually improve processes, optimize workflow, and maintain the highest quality levels.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
