Lead delivery and operations for managed cloud services across AWS and Google Cloud. Manage service transitions, customer onboarding, SLAs, incidents, escalations, root-cause analysis, change management, operational governance, and customer service reviews. Coordinate SRE, cloud engineering, security, and DevOps teams; lead major incident communications; drive continuous improvement, automation, monitoring, and operational best practices; and support customer renewals and account growth.
Technical Project Manager – Cloud Managed Services
Location: Coimbatore Mode: Work from Office Type: Full-time
About Ankercloud
Ankercloud is a global technology consulting and implementation partner that helps ambitious
companies turn bold ideas into real products using cloud, data, AI/ML, and security. Ankercloud
is a Premier Tier Partner for both AWS and Google Cloud, with teams serving customers across
regions and industries.
Our Cloud Managed Services practice supports mission-critical environments through proactive
operations, Site Reliability Engineering (SRE), cloud governance, automation, and 24x7 support.
We help customers maximize cloud reliability, security, performance, and operational excellence
while enabling them to focus on innovation and business growth.
Role Overview
Ankercloud is hiring a Technical Project Manager to lead the delivery and operations of our Cloud
Managed Services portfolio. This role is ideal for someone who can effectively bridge the gap
between customers and technical teams while driving operational excellence across complex
cloud environments.
The role sits at the intersection of project management, cloud operations, service delivery, and
customer success. It requires strong technical understanding, operational discipline, and the
ability to manage incidents, govern SLAs, coordinate cross-functional teams, and build long-term
customer relationships.
This is not a coordination-only role. You are expected to understand the technical landscape,
confidently lead major incident bridges, collaborate with SRE and cloud engineering teams, and
ensure that customer expectations are consistently exceeded.
What You Will Do
Lead Managed Services Delivery
● Own the operational delivery of managed cloud services across AWS and Google Cloud
environments.
● Partner with Site Reliability Engineers, Cloud Architects, Security teams, and DevOps
engineers to ensure stable and efficient customer operations.
● Manage service transitions, customer onboarding activities, operational readiness, and
ongoing delivery governance.
● Coordinate change management activities, maintenance windows, and planned
infrastructure updates with internal teams and customers.
Drive Incident & Escalation Management
● Act as the primary operational point of contact during P1 and P2 incidents, ensuring timely
communication and effective resolution.
● Lead incident triage, escalation management, and stakeholder coordination while minimizing
business impact.
● Drive Root Cause Analysis (RCA) processes and facilitate blameless post-incident reviews.
● Maintain and continuously improve escalation frameworks, operational runbooks, and
incident response processes.
Govern Service Performance
● Own SLA tracking and reporting across managed services accounts, including uptime, MTTR,
MTTD, ticket resolution times, and operational KPIs.
● Conduct regular service reviews with customers, presenting operational metrics,
improvement initiatives, and future roadmaps.
● Identify potential SLA risks proactively and collaborate with technical teams to implement
corrective actions before customer impact occurs.
● Ensure compliance with operational standards, governance frameworks, and service delivery
best practices.
Partner with Customers
● Build trusted relationships with customer stakeholders through consistent communication
and reliable service delivery.
● Translate technical activities and infrastructure decisions into clear, business-focused
updates for non-technical audiences.
● Serve as the senior operational representative for managed services customers.
● Work closely with Sales and Customer Success teams to support renewals, account growth,
and long-term customer satisfaction.
Raise the Bar
● Drive continuous improvement initiatives across monitoring, alerting, automation, and
operational workflows.
● Partner with SRE teams to reduce recurring incidents through infrastructure hardening and
process optimization.
● Contribute reusable operational playbooks, service templates, and delivery frameworks.
● Mentor team members and establish best practices for incident management and service
governance.
● Stay current with evolving cloud technologies, SRE methodologies, and managed services
trends.
Who You Are
● 5+ years of experience in Technical Project Management, IT Service Delivery, Cloud
Operations, or Managed Services environments.
● Strong understanding of AWS and/or Google Cloud infrastructure.
● Solid knowledge of SRE concepts including SLIs, SLOs, SLAs, MTTR, and MTTD.
● Hands-on familiarity with CloudWatch, Datadog, Grafana, PagerDuty, or similar tools.
● Experience managing incident response and change management in 24x7 production
environments.
● Strong customer-facing communication and stakeholder management skills.
● Excellent organizational skills and a proactive problem-solving mindset.
Nice to Have
● AWS or Google Cloud certifications.
● ITIL Foundation, PMP, or equivalent certifications.
● Previous experience as a SysAdmin, Cloud Engineer, DevOps Engineer, or SRE.
● Experience with Jira Service Management, ServiceNow, or Freshservice.
● Background in consulting or customer-facing technology delivery organizations.
What Should Excite You
● Work with a diverse portfolio of global customers operating mission-critical cloud
environments.
● Exposure to modern AWS and Google Cloud ecosystems.
● A role with significant ownership and visibility.
● The opportunity to shape and scale Ankercloud's Cloud Managed Services practice.
● A collaborative environment focused on learning and innovation.
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