Provides enterprise technical support through email, chat, self-service, and phone channels. Handles incident response, issue prioritization, service requests, installations, deployments, troubleshooting, and problem resolution. Documents activities, supports end users and vendors, performs process gap analysis, recommends service improvements, and maintains knowledge of technology, procedures, and solutions. The role requires strong communication skills and experience with service desk tools, ServiceNow, remote support, Microsoft 365, and telephony systems.
Requisition Number: 2389087
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees. Basic, structured, standard approach to work.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees. Basic, structured, standard approach to work.
Primary Responsibilities:
- Provides technical support to the enterprise, third-party vendors, patients, and clients through various support channels: email, chat, self-service, inbound/outbound calls
- Empathize with end-user needs and provide technology guidance
- Provides reliable and consistent service to end-users
- Act as an advocate for end-users by anticipating, identifying, and addressing their concerns
- Uses existing procedures and facts to solve routine problems or conduct routine analyses
- Performs incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution
- Data center construction, operations, and maintenance by properly documenting troubleshooting performed, resolution provided, and all pertinent information necessary to improve the service are recorded in a timely manner
- Understand technology functionalities, standard operating procedures, common issues, and solutions
- Maintain up-to-date knowledge about deployed technology trends and how they affect the business
- Practice process gap analysis and recommend continuous service improvements
- Promotes healthy working environment by exercising healthy working relationship with peers, leaders, counterparts
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree or equivalent experience in IT
- 2+ years of experience as an IT Service Desk Analyst
- Solid hands-on experience supporting various applications and IT Service Desk tools
- Experience working in high-volume, large corporate environments
- High level understanding of IT support principles, practices, and procedures
- Proficient in ticketing systems such as ServiceNow
- Proven skilled in using remote support tools, O365 applications, and telephony systems
- Proven excellent interpersonal and communication skills, with the ability to engage both technical and non-technical audiences
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.
Optum Chennai, Tamil Nadu, IND Office
Chennai, India, India
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Handles high-volume inbound calls from healthcare providers, identifies assistance needs, resolves benefits, billing, authorization, and explanation-of-benefits issues, documents interactions, and builds positive provider relationships. The role requires navigating complex computer systems, applying product and benefits knowledge, listening empathetically, gathering information, and solving problems efficiently. A high school diploma or equivalent is required; customer service, phone-based computer work, and healthcare experience are preferred.
Top Skills:
Computer SystemsWindowsPc Applications
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Designs and maintains enterprise email security architectures, engineering standards, secure configuration baselines, and platform integrations. Leads security technology evaluations, automates workflows and telemetry, manages configuration drift, and supports strategic security roadmaps. Administers CrowdStrike and Microsoft Defender for Endpoint, including EDR policies, endpoint compliance, exclusions, false-positive handling, dashboards, and reporting.
Top Skills:
Cis ControlsCrowdstrikeDkimDmarcMicrosoft Defender For EndpointMitre Att&CkNistSIEMSpfXdrXem
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Leads Service Desk teams supporting Level 1 and Level 2 operations. Oversees service delivery, staffing, SLA performance, ITIL-based processes, incident and problem management, quality improvement, vendor coordination, compliance, and support technology. Evaluates tools and automation, manages Service Desk platforms, drives technology projects, prepares executive reporting, and develops team performance and career progression.
Top Skills:
ItilItsmmacOSMicrosoft Office 365OmniServicenowWindows
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
