The role involves validating and processing transactions, resolving discrepancies, and ensuring quality standards in operations while adhering to attendance schedules.
Description and Requirements
Operations Specialist
Position Title: Associate/Sr Associate
Reports to (Responsibility Level): Assistant Manager
Supervises: NA
Location:
Noida
Global Grade:
GG 8
Complexity: 7/T5C5
PID/s Load Mapping:
Position Summary
Example: Review and research claims in the pre-assigned Met Refer work queues or document/Files provided by client. Understand and Identify variation and Fix/highlight/Process them as per business standards.
Job Responsibilities
• Analyze, validate and process transactions in business application
• Analyze and research all discrepancies.
• Investigate and resolve outstanding items.
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of transaction is following predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
• Prior knowledge of documents Review, and document creation related to process is desirable
Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
1-3 Year
Technical Skills
Computer navigation skills with MS Word and excel is must.
Keyboarding and data mining skills
Excellent written and oral
Knowledge of Insurance principles in relation to US Insurance is desired but not mandatory
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
Non-Voice
Complexity Scale: 7/T5C5 (Rule & non-rule-based decision making, domain knowledge, extensive customer communication)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Operations Specialist
Position Title: Associate/Sr Associate
Reports to (Responsibility Level): Assistant Manager
Supervises: NA
Location:
Noida
Global Grade:
GG 8
Complexity: 7/T5C5
PID/s Load Mapping:
Position Summary
Example: Review and research claims in the pre-assigned Met Refer work queues or document/Files provided by client. Understand and Identify variation and Fix/highlight/Process them as per business standards.
Job Responsibilities
• Analyze, validate and process transactions in business application
• Analyze and research all discrepancies.
• Investigate and resolve outstanding items.
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Ensure that the quality of transaction is following predefined parameters as defined by Process Excellence.
• Ensure adherence to established attendance schedules.
• Prior knowledge of documents Review, and document creation related to process is desirable
Education, Technical Skills & Other Critical Requirement
Education
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(In Years)
1-3 Year
Technical Skills
Computer navigation skills with MS Word and excel is must.
Keyboarding and data mining skills
Excellent written and oral
Knowledge of Insurance principles in relation to US Insurance is desired but not mandatory
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops
Non-Voice
Complexity Scale: 7/T5C5 (Rule & non-rule-based decision making, domain knowledge, extensive customer communication)
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Excel
Ms Word
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