As a Technical Support Engineer, you'll provide frontline technical support, diagnose complex issues, collaborate with product teams, and optimize customer solutions.
Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
- At least 3 years in technical support engineer or similar technical role
- Strong customer-facing skills
- Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
- Familiar with GCP, Jira, Intercom, and Notion- an advantage
- Solid technical aptitude and a passion for learning new technologies, products, and methodologies
- Experience with log analysis and error debugging.
- Ability to multi-task and prioritize effectively while handling urgent issues.
- Experience with web technologies and scripting languages - nice to have
- Fantastic spoken and written English
- Location- must be located in EU
Top Skills
APIs
GCP
Intercom
JIRA
JSON
Notion
SQL
Webhooks
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
The role involves advising managers on employee relations issues, conducting investigations, and developing policies to improve team member experience. It requires strong analytical skills and the ability to work across global teams.
Top Skills:
Google Sheets
Machine Learning • Natural Language Processing
Join a community of linguists and contribute to AI through annotation, evaluation, and prompt creation in a flexible, remote role.
Top Skills:
Digital Tools
Cloud • Security • Software • Cybersecurity • Automation
Manage multinational tax compliance, including transfer pricing and audits, while collaborating with finance teams to support tax strategy and operations.
Top Skills:
AvalaraCoupaGoogle SuiteNetSuiteSalesforceZuora
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
