The Technical Support Engineer I resolves customer issues with Dynatrace's SaaS products, collaborates globally for support, and suggests improvements. Strong problem-solving and customer communication skills are essential.
Your role at Dynatrace
Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT.
Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.
Your role in the team:
What will help you succeed
Why you will love being a Dynatracer
Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT.
Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.
Your role in the team:
- Recognize and solve technical problems as reported by customers related to our SaaS and Managed products.
- Work with diverse customer technology ecosystems
- Interact with our support team across the globe to delivering best in class customer experience
- Work directly with customer application specialists and SMEs to troubleshoot and resolve platform or product issues.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development, customer success and product management teams.
- Attend training for new product features and technologies.
- Collaborate and exchange knowledge with other colleagues
- Suggest product and process improvements.
What will help you succeed
- 1 to 2 years experience in IT Customer Support or equivalent
- Who will be available to start in September 2025
- Strong passion and desire to learn new technology
- Independent thinker yet team oriented
- Innovative and creative
- Self-motivated with a strong work ethic
- Customer focused
- Willingness to work on late shifts, weekend and public holidays
- For Bangalore based residents only
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Ai-Powered
AWS
Cloud
GCP
Azure
SaaS
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