Provide support for Microsoft 365 products, handle customer issues, troubleshoot technical problems, and manage escalations as per SLA.
Roles & Responsibilities
- Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
- Responsible for handling escalation calls and resolving tickets as per SLA.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Diagnose and troubleshoot technical issues.
- Prioritize and manage several open issues at one time.
Desired Skills - Experienced in Microsoft Process or Microsoft 365 domain.
- Must have excellent written and verbal communication skills.
- Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST)
- Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
- Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
Top Skills
Microsoft 365
Microsoft Exchange
Sharepoint
Teams
Windows 10
Windows 11
Similar Jobs
Artificial Intelligence • Software
The Technical Support Engineer will provide support for Microsoft 365 products, resolve technical issues, and manage customer escalations.
Top Skills:
Microsoft 365Microsoft ExchangeMicrosoft TeamsSharepoint
Cloud • Information Technology • Security • Software
The Security Engineer will manage security incidents, develop response protocols, and ensure the protection of JumpCloud's products by investigating security alerts and collaborating with stakeholders.
Top Skills:
AWSDatadogElkGCPGoLinuxmacOSPythonShellSIEMSnowflakeSumologicWindows
Cloud • Information Technology • Security • Software
The Senior Security Engineer manages GRC programs, ensures compliance with various regulations, facilitates audits, and collaborates on risk management strategies.
Top Skills:
Go
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
