Provide expert technical support for LIMS, troubleshoot software and network issues, train end-users, maintain system performance, and ensure compliance with regulations.
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Job Description
Job Summary
We are seeking a detail-oriented and tech-savvy Technical Support Engineer to provide expert support for our Laboratory Information Management System (LIMS). The ideal candidate will have strong problem-solving skills, a keen understanding of laboratory workflows, and the ability to ensure the system operates optimally to support laboratory operations.
Key Responsibilities
System Support & Troubleshooting:
System Maintenance:
End-User Training:
Configuration & Customization:
Collaboration:
Incident Reporting & Documentation:
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Description
Job Summary
We are seeking a detail-oriented and tech-savvy Technical Support Engineer to provide expert support for our Laboratory Information Management System (LIMS). The ideal candidate will have strong problem-solving skills, a keen understanding of laboratory workflows, and the ability to ensure the system operates optimally to support laboratory operations.
Key Responsibilities
System Support & Troubleshooting:
- Provide technical assistance to end-users for LIMS-related issues.
- Diagnose and resolve software, hardware, and network-related errors in coordination with the IT team.
System Maintenance:
- Monitor the LIMS environment's performance and ensure uptime.
- Implement periodic software updates, patches, and upgrades in compliance with regulatory standards.
End-User Training:
- Conduct LIMS training sessions for laboratory staff.
- Develop user guides, training materials, and documentation.
Configuration & Customization:
- Handle configuration requests and adapt the system to meet specific laboratory workflows.
- Collaborate with stakeholders to define, improve, and implement system enhancements.
Collaboration:
- Act as a liaison between the laboratory, IT teams, and third-party LIMS vendors.
- Partner with teams to address regulatory requirements, data integrity, and compliance.
Incident Reporting & Documentation:
- Maintain detailed logs of technical incidents and resolutions.
- Document all system changes and ensure adherence to standard operating procedures (SOPs).
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Experience with LIMS platforms (e.g., LabWare, LabVantage, STARLIMS, or similar).
- Strong troubleshooting skills related to software, SQL databases, and systems integration.
- Familiarity with laboratory processes and workflows in industries like Pharma, Biotech, or Healthcare is highly preferred.
- Knowledge of regulatory requirements (e.g., GxP, FDA 21 CFR Part 11).
- Excellent communication skills and customer-focused attitude.
- Ability to work independently and efficiently under pressure.
- Experience in programming or scripting (e.g., Python, JavaScript).
- Database management skills, including SQL queries and reporting tools.
- Knowledge of API integrations and system interoperability.
- Previous experience in a regulated environment such as healthcare, life sciences, or pharmaceuticals.
- Primarily office-based with occasional visits to lab facilities.
- May require on-call availability to address urgent technical issues.
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Top Skills
JavaScript
Labvantage
Labware
Lims
Python
SQL
Starlims
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