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Takeda

Technical Support Engineer - LIMS

Job Posted 6 Days Ago Reposted 6 Days Ago
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Hybrid
Bengaluru, Bengaluru Urban, Karnataka
Junior
Hybrid
Bengaluru, Bengaluru Urban, Karnataka
Junior
Provide expert technical support for LIMS, troubleshoot software and network issues, train end-users, maintain system performance, and ensure compliance with regulations.
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Job Description
Job Summary
We are seeking a detail-oriented and tech-savvy Technical Support Engineer to provide expert support for our Laboratory Information Management System (LIMS). The ideal candidate will have strong problem-solving skills, a keen understanding of laboratory workflows, and the ability to ensure the system operates optimally to support laboratory operations.
Key Responsibilities
System Support & Troubleshooting:
  • Provide technical assistance to end-users for LIMS-related issues.
  • Diagnose and resolve software, hardware, and network-related errors in coordination with the IT team.

System Maintenance:
  • Monitor the LIMS environment's performance and ensure uptime.
  • Implement periodic software updates, patches, and upgrades in compliance with regulatory standards.

End-User Training:
  • Conduct LIMS training sessions for laboratory staff.
  • Develop user guides, training materials, and documentation.

Configuration & Customization:
  • Handle configuration requests and adapt the system to meet specific laboratory workflows.
  • Collaborate with stakeholders to define, improve, and implement system enhancements.

Collaboration:
  • Act as a liaison between the laboratory, IT teams, and third-party LIMS vendors.
  • Partner with teams to address regulatory requirements, data integrity, and compliance.

Incident Reporting & Documentation:
  • Maintain detailed logs of technical incidents and resolutions.
  • Document all system changes and ensure adherence to standard operating procedures (SOPs).
Required Skills & Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Experience with LIMS platforms (e.g., LabWare, LabVantage, STARLIMS, or similar).
  • Strong troubleshooting skills related to software, SQL databases, and systems integration.
  • Familiarity with laboratory processes and workflows in industries like Pharma, Biotech, or Healthcare is highly preferred.
  • Knowledge of regulatory requirements (e.g., GxP, FDA 21 CFR Part 11).
  • Excellent communication skills and customer-focused attitude.
  • Ability to work independently and efficiently under pressure.
Preferred Qualifications
  • Experience in programming or scripting (e.g., Python, JavaScript).
  • Database management skills, including SQL queries and reporting tools.
  • Knowledge of API integrations and system interoperability.
  • Previous experience in a regulated environment such as healthcare, life sciences, or pharmaceuticals.
Working Conditions
  • Primarily office-based with occasional visits to lab facilities.
  • May require on-call availability to address urgent technical issues.

Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time

Top Skills

JavaScript
Labvantage
Labware
Lims
Python
SQL
Starlims

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