As a Technical Support Engineer, you will troubleshoot customer issues with SaaS products, collaborate with teams, and suggest improvements while receiving extensive training.
Your role at Dynatrace
Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT.
Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.
How we prepare you:
Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us.
Your role in the team:
What will help you succeed
Why you will love being a Dynatracer
Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered observability and security software platform? Are you ready to join a global leader that enables digital transformation? Dynatrace has redefined software observability and security: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT.
Dynatrace is the only web-scale observability and security solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.
How we prepare you:
Our Professional Development Program (PDP) is an intensive 12 -weeks developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Technical Support Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us.
Your role in the team:
- Recognize and solve technical problems as reported by customers related to our SaaS and Managed products.
- Work with diverse customer technology ecosystems
- Interact with our support team across the globe to delivering best in class customer experience
- Work directly with customer application specialists and SMEs to troubleshoot and resolve platform or product issues.
- Be exposed to an entire range of cutting-edge technologies.
- Work closely with our development, customer success and product management teams.
- Attend training for new product features and technologies.
- Collaborate and exchange knowledge with other colleagues
- Suggest product and process improvements.
What will help you succeed
- 1 to 2 years experience in IT Customer Support or equivalent
- Who will be available to start in September 2025
- Strong passion and desire to learn new technology
- Independent thinker yet team oriented
- Innovative and creative
- Self-motivated with a strong work ethic
- Customer focused
- Willingness to work on late shifts, weekend and public holidays
- For Bangalore based residents only
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Ai-Powered Observability
Cloud Technologies
SaaS
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